Lee Mullin is a Product Support Specialist for Autodesk Global Services. Studying Design and Technology with Education at Sheffield Hallam University, Lee first came across CAD within its application in schools and universities. Lee joined Navisworks in 2005, working closely with Paul in support and contributing to Documentation and QA activities. Following Autodesk’s acquisition of Navisworks in 2007, Lee took on the role of leading the Navisworks support effort, training the growing worldwide team and ensuring the customer’s voice is heard by everyone from Product Design, Product Management, QA and Development. Lee’s current role as the main Navisworks support contact is multi-faceted, requiring understanding of interoperability workflows across the Autodesk portfolio; working with development to help prioritize features and defects; working with QA to improve test coverage of common workflows; creating and delivering training; and improving the Autodesk Construction user community.