Translation Service Not Available

[AbdnAllHope]

Tried to upload this .OBJ file a bunch of times this week.  I get the same error message every time, and now I have a queue full of stalled jobs in progress.  It also appears that there is no way to clear stalled jobs from the list.  Any one else experience this before?

thanks,

phil

[innovatenate]

You may try the Insert Mesh command from the Sculpt Environment (Create Form).

Based off of the below thread, I know other users have been able to clear stalled imports by deleting the jobs.json file.

http://forums.autodesk.com/t5/Get-Help-with-Fusion-360/Dashboard-error-bug/td-p/4806423

You may try the solution posted in the above thread.

I hope this information helps. Please keep us updated on your progress.

Thanks,

[AbdnAllHope]

Insert Mesh works.  Just like it says in the manual.  I am ashamed.  For some reason I thought you had to upload the file first, but I guess that is only for CAD data, and not .stl or .obj meshes.

Thanks for setting me straight.

As far as the dashboard error, that thread appears to show a solution based on the windows file structure, and location of jobs.json

For those on a mac I was able to track it down.

/Users/YOUR_HOME_FOLDER/Library/Application Support/Autodesk/production/JobManager360/200909132029047

not sure if the long number folder is the same number for everyone or if it is system specific, but that's where my jobs.jon file was located.

Still waiting for my newly imported .OBJ to finish converting to T-Spline so I'll have to wait on trashing jobs.jon in order to confirm that it works.

phil

[AbdnAllHope]

Just accidently found the place that made me think Dashboard upload was the way to go.

• Inserting an OBJ-based mesh file from within Fusion (Modify > Insert > Mesh) can result in distorted geometry and/or in program failure in some files. To resolve this import the OBJ file from the dashboard first. Then add it using Assembly > Insert.

It was in the March 21 2014  Readme.  

http://forums.autodesk.com/t5/Get-Help-with-Fusion-360/Fusion-360-Readme/td-p/4311780

That means my original question about Translation Service Not Available is still valid.

phil

[AndrewSears]

Can you email me the OBJ file?  This should still work with upload.  Please send to andrew.sears@autodesk.com.

Thanks,

Andy  

[jakefowler]

Hi Phil,

The readme item you mention will only affect certain OBJ files - the problem should be obvious when you insert the mesh (in most cases where this occurs, the body will appear 'crumpled'). If you insert the OBJ and the result looks good, this should be fine to work with! I believe we've fixed this problem recently & you shouldn't have to worry about this following the next Fusion 360 update.

But as Andy says, the dashboard translation for OBJs should work as expected too. So if you're still seeing issues, please send us the file (if you haven't already) and we'll look into this.

Many thanks!

Jake

[AbdnAllHope]

I did send in some .OBJ files directly related to my original post.  I was able to import one of the OBJ files using the INSERT/ MESH command, but the attempt to convert to T-Splines just hung for an hour or so, and then crashed.  I know the file itself is "good" because I was able to open, smoth, and export it out of another application.  

Turns out I get this message on pretty much any file that contains serious work.  SolidWorks assemblies and parts, STEP, IGES, PARASOLID, RHINO, etc.  Small files, large files.  Yesterday I had to import a 50 plus component assembly as seperate parts, and then create a new assembly from scratch.  I found that exporting assemblies out of SolidWorks as parasolid works pretty well (smaller files sizes and remembers assembly structure, materials, etc.) but yesterday was not my day.  Today is not my day either.

Having to manually delete jobs.json afterwards is a PITA and just adds insult to injury.

I think this will get better in the future due to all the active development you guys are doing but for now it's been difficult to say the least.

phil

[jakefowler]

Hi Phil,

Thanks for getting back. And sorry to hear that you’re still encountering translation issues - it’s certainly not an expectation to need to repeatedly delete this file from your system! I’ll get in touch with the translation team to figure out what might be going wrong for you.

Regarding conversion of Mesh to T-Splines - did you see a warning dialog when first attempting the conversion? If so, this was probably alerting that the mesh is not suitable for T-Splines conversion. Most mesh data is made up of triangles, which can’t currently be converted into high-quality T-Splines data. Trying to convert these can, as you described, lock up Fusion 360. T-Splines models should be mainly comprised of four-sided faces, so Mesh to T-Splines conversion only works well for quad-dominant meshes (i.e. mesh data mostly made up of four-sided faces). Does your mesh data appear to be made up mostly of triangles or quads?

For meshes not suitable for direct conversion, the recommended workflow is to create a T-Splines ‘equivalent’ of the mesh model using the Object Snap tools. Tools like Face, Edit Form, Pull, Insert Edge, Insert Point and Subdivide are designed so that they can snap the T-Splines points to a reference body (in this case, your mesh data). Here’s a couple of videos that show some examples of this:

Hope this helps,

Jake

[AbdnAllHope]

Thanks for trying to help. I've seen these videos. I am new to F360 but I have been doing this type of work for a while in other programs. The .OBJ meshes are all 100% quads. These are test meshes from previous projects that other programs have been able to successfully translate. In this particular case there is no budget for re topology. It is a straight conversion. Unfortunately it appears that F360 is not yet up to the task. Nothing much left for me to do but to wait and see what happens once the files I sent in are analyzed. Perhaps we will have better luck with the next build.

Phil

[jakefowler]

Ah OK, got it, thanks for the extra details. In that case that’s a bit of a surprise - generally the quad to T-Splines conversion is pretty robust. What software did the mesh originate from?

One thing to keep in mind is that T-Splines will give you a smooth body regardless of the density of the mesh; whereas with subdivision models, obviously more faces = smoother results. For converting sub-d/polygon models to T-Splines, it generally preferable to export the model using a very low subdivision level (maybe even just the original control frame), and import this into Fusion 360. It probably won’t look great as a mesh body, but conversion will be quick and should give the smooth body you expect.

I’ll try to get hold of the model; or if you can forward it to jake.fowler(at)autodesk.com, I can take a look right away.

Thanks!

Jake