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Multiple files stuck "import in progress"

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Message 1 of 4
autodesk
301 Views, 3 Replies

Multiple files stuck "import in progress"

I now have 4 files stuck in my queue stating "import in progress"  none are complicated objects, and the first one that got stuck was a dxf file with a few simple layers.  How can I clear the queue so I can get them uploaded correctly?  Note that once uploaded, they do not have a cancel icon.  

3 REPLIES 3
Message 2 of 4
innovatenate
in reply to: autodesk

Several users have been able to clear "stuck imports" deleting the job.json file. 

 

 

1. Close Fusion 360

2. Browse to :

 

In Windows:

%localappdata%\Autodesk\production\JobManager360\<Program ID>

 

In Mac OS:

/Users/<Your Home Folder>/Library/Application Support/Autodesk/production/JobManager360/<Program ID>

 

*Note: Check Modifed Dates to align with Program ID

 

3. Delete the jobs.json file

 

4. Re-launch the application

 

 

I hope that helps. Please keep us posted on your progress. 

 

If possible, could you share the DXF files that are getting "stuck"? Feel free to e-mail to Nathan (DOT) Chandler (AT) Autodesk (DOT) com.

 

 

Thanks,

 

 

 




Nathan Chandler
Principal Specialist
Message 3 of 4
cekuhnen
in reply to: innovatenate

I just want to add that besides the problem for imports freezing that also the time sometimes it takes to import a simple file with a cube can take up to few minutes.

I do not know what Fusion is working on so hard with such primitive files but something here should be addressed when in other applications opening such a file is a matter of seconds.

Claas Kuhnen

Faculty Industrial Design – Wayne State Universit

Chair Interior Design – Wayne State University

Owner studioKuhnen – product : interface : design

Message 4 of 4
gr4eme
in reply to: cekuhnen

Hi Guys, 

 

I had this same issue today but the bigger problem was following the instructions to clear as seen below

 

In Mac OS:

/Users/<Your Home Folder>/Library/Application Support/Autodesk/production/JobManager360/<Program ID>

 

Now if your running Mavericks or above the Library folder is hidden making it almost impossible to find, i only found it by going backwards after using the show package command on the Fusion 360 exacutable 

 

The correct route is as follows

 

/users/<Your Home Folder>/Applications/Autodesk Fusion 360

 

Then right click Show original, this will take you to the location of the exacutable and if your in column mode you can just look backwards to see the correct folders and the hidden Library folder

 

Hope this helps some one as it took me about an hour to resolve this and I have been using macs for 15 years

 

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