Today I downloaded the new version of Fusion 360. I have logged in with my user and I get the message "hub configuration has failed." I tried to reboot, install new ... nothing.
Using a MacPro 2008 with OSX 10.8.4
Fabio
Solved! Go to Solution.
Solved by filiberti.design. Go to Solution.
Beta builds of Autodesk Fusion 360 and Autodesk Sim 360 must be uninstalled prior to installing the R1 version. For instructions on how to uninstall previous beta builds, see below.
WINDOWS
Uninstalling
Clearing your cache files
MAC
Uninstalling
Clearing your cache files
Can you test uninstalling per the above instructions and then re-installing R1?
Hope this helps!
Thanks,
Can you direct message me the emails used to create your autodesk id's for these accounts? It will allow us to find the log entries and identify what we need to do to fix the problem. Thank you, and sorry for the problems.
I think there is a problem with my account. I installed Fusion on another computer (where I had Fusion) and I have the same problem!
I tried to create another account and it says it is not registered
Fabio
Hello Abdullah,
Were you able to proceed with the full beta uninstall (directions linked here) prior to installing to new Fusion 360 release?
If not, can you please do so and let us know if that resolves the issue?
i have the same problem. getting "Hub configuration has failed" " You are signed in with Autodesk-ID ... Not you?"
I already deinstalled it step by step but that had no effect.
Welcome to the community Florian!
This same issue was discussed in another forum thread, where the workaround was identified as disabling ones antivirus.
Can you please give that a shot and let us know if it works for you as well?
Apologies for the inconvenience and thanks for confirming.
Would you mind sending me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your previous account info so that we can investigate accordingly?
Can you try logging into https://360.autodesk.com/ with the username adn password first and then opening/logging in to Fusion 360?
Are there any special characters in the username?
Thanks,
I have encoutered the Hub Configuration has failed condition. I have attempted using both a Windows 7 PC and Mac 10.8.5. I have tried creating another user account and been informed there is no hub for that account. Earlier versionshave not been installed on either system but I did go through the unistall process described and reinstalled on the PC with no change. I also disabled my anto virus an that did not resolve the issue.
I would like to give the software a try, but things are not going well. Your assistance would be appreciated.