- Everything is downloaded. I click on the icon on the desk top to open. It starts loading... then a pop up comes up and says " I must be logged in to use the product." "Would I like to close the application?" gives option of yes or no. If I click no, it pops up again, if I click yes then the program closes.
No log in screen ever appeared, and it didnt appear in the behind that screen.
I uninstalled and reinstalled and it gives the same thing.
I'm trying to try your product as it says it is free for 90 days.
Not a good experience so far.
Any help would be great..
If you previously installed the Beta Version, you must first uninstall and manually clean up a few directories using the directions from the read me. See the below link for details.
http://forums.autodesk.com/t5/Get-Help-with-Fusion-360/Readme-known-issues/td-p/4311780
It is possible that anti-virus or user account controls (for Windows) may be interferring with the login process. For prognosis, can you try disabling any active anti-virusssoftware and lowering the UAC to the never notify setting?
In Control Panel\All Control Panel Items\User Accounts
Do you know if you are behind a proxy or a firewall may be the cause of the interferrence?
In the end, it may be necessary to re-install with A/V disabled and the UAC lowered.
Hope this helps, please keep us posted on your progress.
Thanks,
All WIndows Firewalls were off when I downloaded and still off. I didnt have any previous versions ever installed.
I have turned off the AVS.
Still no go.
When does the log in screen supposed to pop up?
The log in screen should appear just after the splash screen.
Do you have Autodesk 360 installed? Could you try logging out of this program?
To do so, right click on the system try icon and select preferences.
Last, just for good measure, clear your web browser's cache and then re-launch Fusion 360. The sign in window should appear after the splash screen disappears and the application framework is loaded.
Good Luck! Keep me posted on your progress.
Any luck with the above suggestion? Hope you are up and running.
Thanks,
I have the same problem. Went through all the steps recommended and still get the same results.
I do not have Autodesk 360 installed or any of the other cloud based apps.
Try going to https://360.autodesk.com/ and logging in with your username and password. It should prompt you to agree to a license agreement. Last, launch Fusion 360 and see if the behavior is different. I had a similar issue two weeks ago. Did you receive any confirmation e-mails after signing up for a Autodesk ID?
Thanks,
Hey Emmett! Thanks for reaching out and letting us know there's an issue. Are you signing in via Fusion 360 (the product), or through a browser?
Are you by any chance logged into the Autodesk forums when you launch Fusion360? Does the behavoir change if you sign out of the Autodesk forums? I am wondering if you are using conflicting Autodesk ID's? Clearing the browser's cache should resolve this issue.
Would it be possible to send me private message with the Autodesk ID for Fusion 360?
Thanks,
I also have the same problem. I'm on a Mac running OSX 10.7.5 and using a Chrome browser: Version 29.0.1547.62.
Today (9-1-13) I downloaded the Fusion 360 software which Autodesk says is free for 90 days. I started a new autodesk account which gives me a working ID. I know it works becasuse I can log into the 360 area.
When I launch Fusion 36, the program immediately asks for my login info. When I put in the corret info and hit "sign in", all it does is is go back to a blank sign in screen again — never let's me start using the program.
I really would like to try this software, specifically due to the T-Spline capability. Am very willing to purchase it, but can't seem to get the software "out of the gate"!
Please help — thanks 🙂
Would you please confirm if the date and time of your computer are set correctly (should be your local date and time)?
Thanks,
Macro Liu
Fusion 360 QA
My date and time is set correctly — it reads that today is September 2, 2013.
Hey! Sorry we haven't gotten back to you in a few days (much of the team has been out on Labor Day holiday). Just wanted to let you know we're in the process of getting your issue fixed. Thanks so much for your patience! We'll get you up and running. 🙂
No problem 🙂 Thanks for offering to help. I am a large fan of Autodesk. My son is working with Inventor at school and I have an older version of Studio Max. Both are exellent programs!
Gregg
Now with the date/time are set (to local), would it possible for you to do a round of un-install & re-install again please?
And, could you please share your login info (User ID, or email address) with us? We can take a further look. Feel free to send me an email at: LiangDOTLiu@autodeskDOTcom.
Thank you very much for your patience and support!
Macro Liu
Fusion 360 QA
Thanks. I have sent you an email. Let me know if you do not receive it.
Gregg