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I dowloaded the product- It won't let me log in

27 REPLIES 27
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Message 1 of 28
kevinh
2581 Views, 27 Replies

I dowloaded the product- It won't let me log in

-  Everything is downloaded.  I click on the icon on the desk top to open.  It starts loading... then a pop up comes up and says " I must be logged in to use the product."  "Would I like to close the application?"  gives option of yes or no.  If I click no, it pops up again, if I click yes then the program closes.

 

No log in screen ever appeared, and it didnt appear in the behind that screen.

 

I uninstalled and reinstalled and it gives the same thing.

 

I'm trying to try your product as it says it is free for 90 days.

 

Not a good experience so far.

 

Any help would be great..  

 

 

27 REPLIES 27
Message 2 of 28
innovatenate
in reply to: kevinh

 

If you previously installed the Beta Version, you must first uninstall and manually clean up a few directories using the directions from the read me. See the below link for details.

 

http://forums.autodesk.com/t5/Get-Help-with-Fusion-360/Readme-known-issues/td-p/4311780

 

It is possible that anti-virus or user account controls (for Windows) may be interferring with the login process. For prognosis, can you try disabling any active anti-virusssoftware and lowering the UAC to the never notify setting?

 

 

In Control Panel\All Control Panel Items\User Accounts

Never Notify.png

 

Do you know if you are behind a proxy or a firewall may be the cause of the interferrence?

 

In the end, it may be necessary to re-install with A/V disabled and the UAC lowered.

 

Hope this helps, please keep us posted on your progress.

 

Thanks,

 

 

 




Nathan Chandler
Principal Specialist
Message 3 of 28
kevinh
in reply to: innovatenate

All WIndows Firewalls were off when I downloaded and still off.  I didnt have any previous versions ever installed.

I have turned off the AVS.  

 

Still no go.

 

When does the log in screen supposed to pop up?

Message 4 of 28
innovatenate
in reply to: kevinh

The log in screen should appear just after the splash screen. 

 

Do you have Autodesk 360 installed? Could you try logging out of this program?

 

To do so, right click on the system try icon and select preferences.

 

 

A360 sys tray icon.png

 

A360 Sign Out.png

 

Last, just for good measure, clear your web browser's cache and then re-launch Fusion 360. The sign in window should appear after the splash screen disappears and the application framework is loaded. 

 

F360 Sign In.PNG

 

Good Luck! Keep me posted on your progress.

 

 




Nathan Chandler
Principal Specialist
Message 5 of 28
innovatenate
in reply to: kevinh

Any luck with the above suggestion? Hope you are up and running.

 

Thanks,

 

 

 




Nathan Chandler
Principal Specialist
Message 6 of 28
Emmett_Jones
in reply to: innovatenate

I have the same problem.  Went through all the steps recommended and still get the same results.

I do not have Autodesk 360 installed or any of the other cloud based apps.

Message 7 of 28
innovatenate
in reply to: Emmett_Jones

Try going to https://360.autodesk.com/ and logging in with your username and password. It should prompt you to agree to a license agreement. Last, launch Fusion 360 and see if the behavior is different. I had a similar issue two weeks ago. Did you receive any confirmation e-mails after signing up for a Autodesk ID?

 

Thanks,

 

 




Nathan Chandler
Principal Specialist
Message 8 of 28
Emmett_Jones
in reply to: innovatenate

I signed up several months ago and got the email then.? When I log on now, I don't get any response except that it takes me to the Autodesk 360 page.
Message 9 of 28
kat.ingalls
in reply to: Emmett_Jones

Hey Emmett! Thanks for reaching out and letting us know there's an issue. Are you signing in via Fusion 360 (the product), or through a browser?

Kat

Fusion 360 Social & Community Manager
twitter: @adskFusion360
facebook: /fusion360
Message 10 of 28
Emmett_Jones
in reply to: kat.ingalls

Sent from Windows Mail


I don’t get the opportunity to login thru Fusion 360; because, The dialog “Login required” pops up and says that I must login to use this product.

I have logged in to Autodesk 360 thru my browser; but, that doesn’t work either.



I have deleted the app and cleared all caches and reinstalled Fusion 360; but, it always responds with the above mentioned dialog.



It was months ago that I originally signed up with Autodesk 360 to try the Fusion 360 Beta. At that time I got an email with a link. I do not have that link on my computer any longer; because, I had to replace my motherboard and reinstall Windows 8 Pro.
Message 11 of 28
schneik-adsk
in reply to: Emmett_Jones

When you try logging in to Fusion 360 using the credentials you used to log into Autodesk 360, do you get an error?

I'm sorry for the trouble, but I'm sure we can get it figured out!
Kevin Schneider
Message 12 of 28
innovatenate
in reply to: Emmett_Jones

Are you by any chance logged into the Autodesk forums when you launch Fusion360? Does the behavoir change if you sign out of the Autodesk forums? I am wondering if you are using conflicting Autodesk ID's?  Clearing the browser's cache should resolve this issue. 

 

Would it be possible to send me private message with the Autodesk ID for Fusion 360?

 

Thanks,

 

 




Nathan Chandler
Principal Specialist
Message 13 of 28
lightwv2
in reply to: innovatenate

I also have the same problem. I'm on a Mac running OSX 10.7.5 and using a Chrome browser: Version 29.0.1547.62.

 

Today (9-1-13) I downloaded the Fusion 360 software which Autodesk says is free for 90 days. I started a new autodesk account which gives me a working ID. I know it works becasuse I can log into the 360 area.

 

When I launch Fusion 36, the program immediately asks for my login info. When I put in the corret info and hit "sign in", all it does is is go back to a blank sign in screen again — never let's me start using the program.

 

I really would like to try this software, specifically due to the T-Spline capability. Am very willing to purchase it, but can't seem to get the software "out of the gate"!

 

Please help — thanks 🙂

Message 14 of 28

Would you please confirm if the date and time of your computer are set correctly (should be your local date and time)?

 

Thanks,

Macro Liu

Fusion 360 QA

Message 15 of 28

My date and time is set correctly — it reads that today is September 2, 2013. 

Message 16 of 28
kat.ingalls
in reply to: lightwv2

Hey! Sorry we haven't gotten back to you in a few days (much of the team has been out on Labor Day holiday). Just wanted to let you know we're in the process of getting your issue fixed. Thanks so much for your patience! We'll get you up and running. 🙂

Kat

Fusion 360 Social & Community Manager
twitter: @adskFusion360
facebook: /fusion360
Message 17 of 28
lightwv2
in reply to: kat.ingalls

No problem 🙂 Thanks for offering to help. I am a large fan of Autodesk. My son is working with Inventor at school and I have an older version of Studio Max. Both are exellent programs!

 

Gregg

Message 18 of 28
lightwv2
in reply to: lightwv2

I mean excellent

Message 19 of 28

Now with the date/time are set (to local), would it possible for you to do a round of un-install & re-install again please?

 

And, could you please share your login info (User ID, or email address) with us? We can take a further look. Feel free to send me an email at: LiangDOTLiu@autodeskDOTcom.

 

Thank you very much for your patience and support!

 

Macro Liu

Fusion 360 QA

Message 20 of 28

Thanks. I have sent you an email. Let me know if you do not receive it.

 

Gregg

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