Fusion is often unable to open files

[cekuhnen]

this happens very often now

yesterday the file I was able to open

today Fusion runs for ever so I force quite it.

My students are getting into a situation where this application is unsable when they cannot open their files sometimes.

This happened sofar with 5 students out of a 13 student class.

This really needs to be figured out or I have to pull the plug on Fusion and ignore it for this semester.

I do not want to sound critical but I hope you understand my delema.

[innovatenate]

Is the work flow to reproduce just to open a design in the data panel by double clicking on it? After doing this, Fusion 360 hangs, correct? Does the "Opening Document..." message show in the upper toolbar?

Thanks,

[cekuhnen]

yep there are problems with files and then fusion fails to open them - a360 fails to work with them.

[innovatenate]

Claas,

The next time this occurs, can you try to get the diagnostic log files? There is a command located in the in product help menu (if it's not frozen).

Please note that the help drop down menu on Mac will not have this option. You have to use the circular question mark icon - help menu.

A copy of these files may be helpful for troubleshooting this issue if you can get them. Please let me know, either way.

Thanks,

[cekuhnen]

darn I forgot that again!

will do!