When I try to install Fusion 360 from the link in the activation email (subject: Your Fusion 260 Account is Ready!), I get a dialog with
Unexpected Error
HTTP Error 403: Forbidden.
Please attach the file ".\streamer.log" to any problem reports before closing this dialog.
A search of my computer fails to find streamer.log.
I'd appreciate some help with this.
Thanks.
Solved! Go to Solution.
Solved by jessica.t. Go to Solution.
Solved by jessica.t. Go to Solution.
Hi I've got the same problem here
I got message "Please attach the fle "\autodesk.wedeploy.streamer.log" to any problem reports before closing this dialog' when I tried to install it
Please kindly send the refreshed link for me
I'm using Win 7 x64
Thanks
@Anonymous
Can you upload the autodesk.webdeploy.streamer.log located in %LOCALAPPDATA%\Autodesk on your machine to this forum thread? You may also e-mail it me directly at Nathan.Chandler@Autodesk.com.
Thanks,
I try to install fusion 360 on my pc (mac book air osx 10.10.1) but i get a diaolog with:
Unexpected Error
HTTP Error 403: Forbidden.
Please attach the file ".\streamer.log" to any problem reports before closing this dialog.
Can you check the below directories for the autodesk.webdeploy.streamer.log file?
On Windows:
%LOCALAPPDATA%\Autodesk
On Mac OS:
~/Library/Application Support/Autodesk/
This is the installation log file for Fusion 360, it may reveal further information about the problem. Please attach it to a reply.
You may also want to review the below link for tips on how to troubleshoot network connectivity for Fusion 360. From the error message, I would assume that you have a firewall or proxy server that may be interfering with the streaming installer file’s internet access. However, it could be one of the other factors mentioned in the below link.
Please review that link and let me know if it helps to resolve this issue.
Thanks,
I also am experiencing an issue when installing Fusion 360.
The error is "unexpected error" the message "Please attach ....../streamer.log"
Thank you in advance for your help
Hi,
In looking at the log file we are seeing an Errno 10109 which appears if there's a network connection issue. So we'll start there.
Can you tell us a little more about your network setup?
Hope this helps with debugging. We look forward to resolving this issue and getting you up and running with Fusion 360!
Regards,
Hi,
Thank you for your interest.
1. I am on wifi, I am connected to the same network with another PC and Fusion works fine on it. The speed is decent (10mb/s)
2. I can access
3.I am not using a proxy.
4.I am not using firewalls or antiviruses.
5 There is no variable redirecting me.
Could Windows 10 be the problem?
Livio
Hi,
Windows 10 could be contributing but we have run tests and Fusion doesn't have any apparent issues running on it outside graphics support.
Can you send me a good day/time/number you can be reached so we can more quickly troubleshoot/resolve?
Send it to kevin dot baribault at autodesk dot com.
Thanks!
Hi,
From the log there seems to be some communication issues with the network. Can you tell us more about how you're connecting to the internet? e.g. wifi, cabled, cable modem, wireless router, etc. Can you also go to www.speedtest.net and check the speeds for upload/downloads?
Finally, do you have other Autodesk products installed? If so, which ones?
Thanks!
Hi,
You should be able to access the download at: http://www.autodesk.com/products/fusion-360/try-buy
However if you're experiencing issues with the installer I am not sure this link will make a difference. If you continue to experience issues with the download and install please send us the autodesk.webdeploy.streamer.log file which is located at:
Windows
c:\users\username\appdata\local\autodesk
Mac
/users/username/library/application support/logs
This might help us determine what may be causing the issue.
Hope this helps.
Regards,
Hi Kevin, I cannot install fusion 360. I am using Mac and just get an error message saying it cannot install. Please can you help me.
Thank you.
Hi,
Sorry to hear of your troubles.
Are you running the installer via the Fusion 360 Client Downloader? Or are you installing from the Mac AppStore?
Also, what are you seeing when you try to install? Does it start then stop? Never starts?
And what kind of network are you running on? Office? Home? Public?
Has Fusion ever run on this system?
Finally, there should be a log file created under /users/username/library/logs called autodesk.webdeploy.streamer.log. If you find it can you attach it here?
Regards,
I am having this same issue. Could you mind send me the link via email? 1121117652@student.mmu.edu.my
Please and thanks.