files upload halfway then stop

[DMusich]

I have uploaded a STEP file and it gets half way through the upload and stays there for three days now. I did catch a glimps of an error message that the converter was down and to try again later ? which I have with the same results. Just a bit frustrating.

[innovatenate]

Is it possible to use the "X" to the side of the import notification to cancel the import? This ideally would get rid of the failure notification.

The below forum posts discuss import failures and have some solutions such as a clean uninstall and re-install .. OR..  deleting the job.json file (note: close Fusion 360 first).

Mac

/Users/YOUR_HOME_FOLDER/Library/Application Support/Autodesk/production/JobManager360/200909132029047/

Windows

 C:\Users\<user>\AppData\Local\Autodesk\dev\JobManager360\9T7HR93TCPCP\

Forum Threads:

http://forums.autodesk.com/t5/Get-Help-with-Fusion-360/Dashboard-error-bug/td-p/4806423

http://forums.autodesk.com/t5/Get-Help-with-Fusion-360/Translation-Service-Not-Available/m-p/5002842...

http://forums.autodesk.com/t5/Get-Help-with-Fusion-360/import-stuck-in-progress/td-p/4588109/page/2

Would it be possible to get a copy of the STEP file from you for test purposes? You can e-mail it to nathan (DOT) chandler (AT) Autodesk (DOT) com.

Let me know if this helps or if I may be able to provide further suggestions.

Thanks,

[DMusich]

I sent it through we transfer. Too large to email.

[DMusich]

[innovatenate]

I was able to reproduce this issue. I have forwarded to the development department for further review (reference ID FUS-12414). I will reply as soon as I have further information. Thank you for bringing this to our attention.

Thanks,

[DMusich]

Thank you for all the help with this, it is very much appreciated.