Even after creating a new account for Fusion360, Cannot get past setup screen

[Anonymous]

I have tried many things to get this program to open on Mac OSX

[innovatenate]

We are currently looking into the account associated with the Dapplestone Autodesk ID. I will let you know as soon as I have further information. 

If this is the wrong account, could you send me a PM with the correct account information, including the Autodesk ID and e-mail address?

Thanks,

[innovatenate]

Could you re-test and let me know if the changes made have resolved this issue?

Thanks,

[Anonymous]

Now it works. That is good. It crashed the first time I opened it, but the
second time, it opened.

What changed?

--
Danielle Applestone, PhD
512.705.0367

[innovatenate]

There was a back-end, server-side issue for your specific account that has been addressed. You should be clear moving forward. If there's any trouble, please let me know.

Some other tips:

If you are running a Windows machine, please install the lastest graphics driver for your video card. It may also help to be aware of a few setting that can help with performance in Fusion 360.

http://knowledge.autodesk.com/support/inventor-fusion/troubleshooting/caas/sfdcarticles/sfdcarticles...

Thank you for reporting this issue to us and I apologize for the delay. I'm glad that this set-up issue is resolved! If you have any other questions, please let use know!

Cheers,

[pxdiaz]

Can you please look into my account also? I've been stuck on the setup screen for two hours now.