Reply
New Member
sreussenzehn
Posts: 2
Registered: ‎08-09-2013
Accepted Solution

Dashboard shows only black screen

231 Views, 4 Replies
06-07-2014 03:59 AM

I have updated to the new version of Fusion 360 (supporting CAM) and when I now try to log into Fusion I get a black dashboard screen. Uninstalled and reinstalled Fusion and it still shows the same black screen:-( I noticed, however, that the mouse changes to a pointer when I hover over the screen - so something is there - just not displayed correctly... I can print with the right mouse button and the pdf will show the dashboard as it should look like...

 

Drop down menu works – was able to start recent design and enter drawing mode, but dashboard still black.

The weird thing about it is, that it seems to be an intermitted error. Sometimes it just starts the way it should and I can't link it to anything I do on my computer.

 

Thank you

Stefan

 

 

 

My system:

HP EliteBook

windows, see attachment

 

Please use plain text.
Employee
SallyYang
Posts: 115
Registered: ‎07-31-2012

Re: Dashboard shows only black screen

06-09-2014 06:40 PM in reply to: sreussenzehn

Hi Stefan,

 

Thanks for posting the issue to us.

It seems to be a graphic issue. Would you please follow my steps to help us collect the graphic card information:

  • Run command  "dxdiag"  to launch "DirectX Diagnostic Tool" dialog and switch to "Display"
  • Capture the "Device" and "Driver" part and send to us
  • Upgrade the graphic card driver to the latest 
  • Try dashboard again and let us know the result

You can either attach the screenshot or send it to sally.yang(at)autodesk.com.

Regards,
Sally



Sally Yang
Software QA Engineer
Fusion 360 Quality Assurance Team
Autodesk, Inc.
Please use plain text.
New Member
sreussenzehn
Posts: 2
Registered: ‎08-09-2013

Re: Dashboard shows only black screen

06-11-2014 04:34 AM in reply to: SallyYang

Hi Sally

 

thanks you very much for your quick reply.

Updating the graphics card driver solved the problem.

See attachemt for detail.

 

Thanks a lot:-)

Stefan

Please use plain text.
New Member
kirill.rutgaizer
Posts: 2
Registered: ‎09-25-2012

Re: Dashboard shows only black screen

06-27-2014 12:29 PM in reply to: sreussenzehn

Had a similar issue. Updating VGA driver did not help, however, updating Internet Explorer to version 11 through windows update solved the problem.

Please use plain text.
Employee
SallyYang
Posts: 115
Registered: ‎07-31-2012

Re: Dashboard shows only black screen

07-17-2014 06:54 PM in reply to: kirill.rutgaizer

Thank you for sharing your finding here, it will help others that have similar issues.

Regards,
Sally



Sally Yang
Software QA Engineer
Fusion 360 Quality Assurance Team
Autodesk, Inc.
Please use plain text.