Crashing for other Mac users?

[Jfactory]

I've been using Fusion 360 on two systems - my work computer a PC and my Macbook Pro.  Until recently it performed just as well on both machines.  Since the most recent update, however, the Mac version is crashing like crazy.

I'm doing the last set of beta tasks and so I leave Safari open so I can follow the steps or watch videos. When I go back to Fusion 360 it stalls for a sec and I say "Oh no." And poof! gone.

I was wondering if this is happening to others?

[jakefowler]

Hi Kingson,

Thanks for the update! It does sound like the issues you saw were likely to be related to using input device you were using, but we haven't been able to reproduce this yet. We will keep investigating though, and the detailed information you’ve given us so far has provided us with some useful clues as to what the problem could be. If we get any updates on this, we’ll be sure to let you know.

Glad to hear that Fusion is running smoothly for you now, and thanks again for the extra information, very much appreciated!

Jake

[armirza]

i have been having same crashing problem with my Mac..my friend tells me its a Mac issue but im not sure..should i go for technical help?

[samenor]

As someone who has done quite a bit of software development I can pretty comfortably say it's not a Mac issue (though it may well be an issue with Fusion 360 for OS X that's not present in the Windows version) - it's not you, it's them 🙂

These stability issues for me are the biggest single usability problem of the program. No matter how great everything else about it may be, it's utterly unusable if it crashes and loses work a dozen times a day (and that's not an exaggeration - if anything, it may be an underestimate).

The program is great and it's arguably the best thing out there for a Mac.. but I still wouldn't consider paying anything for it until I can reliably use it for days without it crashing or hanging.

[Oceanconcepts]

There were several problems in this thread- can you be more specific about what you are seeing?  This last release of Fusion has been very stable for me- but some have described crashes in specific tools or with specific actions.

[samenor]

This isn't useful as a bug report because it's not consistent or easily reproducible and it's not one specific trigger (the biggest of those seem to have been resolved) but more a matter of «if I work on a complex design for more than ~10-15 minutes it'll crash».

Some of the triggers that I've seen have included (but are not limited to) hanging on a fillet, hanging on an extrusion, hanging on a revolution, hanging on boolean combination operations, hanging on a press-pull of a complex face, hanging on a body split (with either a 2d face or 3d body as the splitting tool), hanging on a loft, hanging on a sweep, hanging on a sketch offset, hanging on sketch projection, and hanging on sketch project cut edges.

[Oceanconcepts]

I wonder if any of these are correlated with either internet connection speed or the speed of the system, or the installed RAM? What OS version are you running?  I don't experience anything like that- not that I never experience any crashes, but they are now no more common than with any other CAD app I have used, with the exception that if the internet connection goes down, I sometimes experience problems when trying to quit Fusion.  

I do notice in Activity Monitor that Fusion will take more RAM the longer it is open and the more complex the file gets.  Sometimes quitting and restarting seems to speed things up.

[samenor]

Nah - I'm only using a late 2010 MacBook Air with 1.8GHz Core i7, 4GB of RAM (currently using 10.9.1 13B35 though I've seen the same issues in 10.9.0 and 10.8.x) but still I'm going to rule out the speed of my system, internet connection, etc. (actually since they added offline mode, the internet connection doesn't seem to cause any obvious problems).

I agree that there are definitely memory leaks.. and those don't bother me much (other than generally being a red flag about code quality) but that doesn't necessarily explain why Fusion 360 freezes if I export something as STEP and then switch to another app before the export completes (or even slightly after). It's definitely stable enough when I start a new design but it gets very flaky and crash-prone once I get to a few hundred sketches (even if I delete all but the last handful). It feels more like off-by-one bugs or issues with loop bounds testing to me (though that's pure speculation).

There are also minor things like the attached (though that I assume is a bad interaction between the OS and the way the app is rendering graphics).

[Oceanconcepts]

Well, I may just be ploughing the same row over and over again- I'm not doing lots of different kinds of designs, but variations on the same project, so I may not be experiencing all the crashes that Fusion has to offer.   Most of mine have been around the cloud aspects. The Fusion folks have been very good about following up on crash reports in the past. 

[innovatenate]

Are you submitting the crash error reports (CER)? They may be useful in helping Autodesk pinpoint the issue.  I reviewed what was available from your e-mail address, but they all appear to be submitted from a previous OS and version of Fusion 360. It would be really useful to have a current report. Let me know if they may be under a different e-mail address or feel free to reference a specific CER number.

For a design that contains a high number of sketches and sketch profiles, you may consider hiding the profiles. To do this, right click on the sketch in the browser, then select "Hide Profile." Doing this may help with performance/stability for a design with a high number of sketch profiles. You can re-enable the profiles at any time by right clicking on the sketch in the browser, then select "Show Profile." Let me know if this suggestions helps.

Thanks,

[samenor]

Nathan - try scott@chatroam.com

I'm submitting them as often as possible but the crash reporter, itself, crashes quite often and sometimes doesn't even launch on a crash so there are at least an order of magnitude more events than you'll see for me.

Sketch numbers get into the hundreds but I regularally delete the old ones so typically have fewer than 10 at a time and all but ~1-2 are hidden.