app crashing on start up

[stevie.d]

Can't start application getting error

Problem signature:
Problem Event Name: APPCRASH
Application Name: AdCefWebBrowser.exe
Application Version: 19.1.18.0
Application Timestamp: 51d32d7d
Fault Module Name: libcef.dll
Fault Module Version: 3.1453.1248.0
Fault Module Timestamp: 51805ec4
Exception Code: 80000003
Exception Offset: 0015b1a0
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

submit the report and it gives error reprt without trying to restart the app

[stevie.d]

So I tried uninstalling to do a fresh install and I can't uninstall as I get the following error.

[AndrewSears]

Hey Stevie,

Have you tried with a new installer?  Go to http://fusion360.autodesk.com/ and click on "Get Fusion 360". We had some maintenance this weekend and I would like to make sure you are trying with an up-to-date installer.    

Can you tell me what OS you are using?  I can't tell from the images or text.

Thanks,

Andy 

[stevie.d]

Hi Andy ,That's why I tried an uninstall as I'm getting (see below) when I try a re-install using windows 7  64 bit

[AndrewSears]

Stevie,

We had an update to the software today.  Can you uninstall the software and click this link "Get a fresh installer".  This should update you to 1.8.604.

This still does not solve your original problem.  If this continues I would like to schedule a GoTo meeting with you.  This will give me a chance to see your machine and help clean up some files.

Thanks,

Andy 

[stevie.d]

Hi Andy, as stated above I am unable to uninstall the app as I'm getting the cx_freeze fatal error whuich seems to be Python specific,any ideas?

[AndrewSears]

Stevie,

We should schedule some time to look at your machine.  Can you email me at andrew.sears@autodesk.com and let me know what time works for you?  For now, I would like to help you get back to being productive with the software.

Andy 

[huijie.chen]

HI Stevie，

Can you help to check the {$user} of your account. Does that contain non-latin characters?

C:\Users\{$user}\AppData\Roaming\Autodesk

Thanks.

-Vicky

[stevie.d]

Hi Vicky, no I have no non Latin characters and I've had the same user name
for over 3 years stevie.d
thanks

[innovatenate]

stevie.d

Sorry for your troubles. I was wondering if you could use the Microsoft fix it utility to uninstall Fusion 360.

http://support.microsoft.com/mats/program_install_and_uninstall/

To err on the side of caution, I would disable any anti-virus software and lower the user account control settings (UAC) to the Never Notify position (Control Panel\All Control Panel Items\User Accounts) while performing the re-install. 

I can't help but wonder if the update problem is due to interference from a firewall, proxy server, or anti-virus. Do any of these sound like a possibility?

Hope this helps...

[stevie.d]

Hi Nathan , Thanks for your reply, ok, so MS Fix,it

Fusion 360 not listed,

click on unlisted and it asks for product key,

don't recollect having one of those,

Am I just going to have manually go into the registry to uninstall,