Discussion Groups

Simulation Mechanical and Multiphysics

Reply
Valued Contributor
AndyWalker
Posts: 72
Registered: ‎12-01-2008

Technical Support not working!

133 Views, 2 Replies
05-09-2013 12:54 AM

Help,

 

I have been trying to raise a support request but no matter what i do it will not work. it keeps saying

Oops! Something went wrong! Some of the fields were not filled in properly..

 

but everythiong IS filled in. Is there another way i can speak to someone? an email address maybe?

 

many thanks

andy

Please use plain text.
Mentor
Bill.Schmid
Posts: 394
Registered: ‎11-06-2008

Re: Technical Support not working!

06-11-2013 07:33 AM in reply to: AndyWalker

Gee, and no responses after a month.  Glad to see Autodesk is monitoring and responding to issues on the forums.

 

I'm having the same problem.  Go to the support page and create a support request.  I get the whirling "processing" thing forever.  I finally hit refresh the page comes up.  I fill everything in and it goes to a half-loaded page saying I didn't fill anything in.  Tried this several times and it keeps happening.

Please use plain text.
Valued Contributor
AndyWalker
Posts: 72
Registered: ‎12-01-2008

Re: Technical Support not working!

06-11-2013 07:37 AM in reply to: Bill.Schmid
Bill,

In the end I just used a different browser and that seemed to sort it, I was using IE10 but switched to Chrome to fill in the request.

it may not be the same issue, but it might help.
Please use plain text.