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Active Contributor
sgold
Posts: 44
Registered: ‎05-22-2012
Accepted Solution

"You do not have access to this cloud service" - Solution

446 Views, 5 Replies
01-24-2014 04:37 AM

Just in case anyone else gets this error, because it took a while to resolve.

 

When you start CFD 360 (or you get kicked out at some point) and you get a message saying:

""You do not have access to this cloud service. Please visit your Autodesk Account online to learn more about your account benefits." 

 

First try logging out and closing the Simulation job manager, then logging back in.  Chances are, that won't work....least it didn't for me.  Rebooting did no good either.

 

The solution was:

  1. Logout and exit from both A360 and Simulation Job Manager - Confirm in task manager that the software is really shutdown
  2. Delete the folder contents of C:\Users\%USERNAME%\AppData\Local\Autodesk\Web Services
  3. Delete C:\Users\%USERNAME%\AppData\Local\Autodesk\Simulation Job Manager\2013\data.db
  4. Open Simulation Job Manager and sign in
  5. Attempt to open Simulation 360

You think you'll lose the prior runs in the simulation manager, but the cloud will update them at some point later, because I came in this morning and the info was populated on prior runs.

Scott G.

Using Inventor 2013/2014 and Vault Basic since 2012
Using Simulation Flow 360 since 2013 (sparingly, bear with me please)
6 years Solidworks (v2006-v2010)
10 years Pro-Engineer (v13-WF2) w/ Intralink (2.0-3.0) w/ Pro/Mechanica
2 years of Mechanical Desktop
AutoCAD since R12
First professional CAD: DrafixCAD
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Product Support
Royce_adsk
Posts: 628
Registered: ‎08-24-2011

Re: "You do not have access to this cloud service" - Solution

01-24-2014 01:33 PM in reply to: sgold

Yup! That is the correct process.

 

Basically, when you think 360 should work.  Try the above workflow. I would not do it if you are the middle of downloading results.

 

-Royce



Royce Abel
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Active Contributor
sgold
Posts: 44
Registered: ‎05-22-2012

Re: "You do not have access to this cloud service" - Solution

01-27-2014 04:57 AM in reply to: sgold

I will also add that I discovered the next day I was using individual credits and not company licence (unlimited) credits for my sims.  I had to un-authorize myself and re-authorize myself within the company account (via the website) to fix that problem.  I don't know if the guy who helped me with the issue caused the problem trying to fix the first or they are both related. I thought I should post this too, as older posts say to call because "its a database issue", this is might be a way to fix the issue yourself (if you have permissions within your corp to do so) without tech support involvement.

 

Scott G.

Using Inventor 2013/2014 and Vault Basic since 2012
Using Simulation Flow 360 since 2013 (sparingly, bear with me please)
6 years Solidworks (v2006-v2010)
10 years Pro-Engineer (v13-WF2) w/ Intralink (2.0-3.0) w/ Pro/Mechanica
2 years of Mechanical Desktop
AutoCAD since R12
First professional CAD: DrafixCAD
Please use plain text.
Active Member
mbraun
Posts: 10
Registered: ‎06-03-2013

Re: "You do not have access to this cloud service" - Solution

02-26-2014 07:32 AM in reply to: sgold

I used this method a couple days ago and it worked it getting the software to run again. However, I am getting the same error again today "You do not have access to this cloud service." and tried this method again but it doesnt fix the problem this time as I continue to get "dont have access" error. When I check my autodesk account it says that I should have access to the software. Is there any other way to get it to work again?

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Community Manager
jessica.t
Posts: 1,523
Registered: ‎02-28-2012

Re: "You do not have access to this cloud service" - Solution

02-26-2014 09:57 AM in reply to: mbraun

Hi Michael,

 

Which product are you trying to access when you receive this error? Also, could you send me a private message with the User ID you are using when logging in? I found your name associated to two different login's, one of which is expired. Thank you!



Jessica Thrasher
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Product Support
Royce_adsk
Posts: 628
Registered: ‎08-24-2011

Re: "You do not have access to this cloud service" - Solution

02-26-2014 12:56 PM in reply to: jessica.t

Do you get the message when you try to load the software or when you submit a job?

 

Try rebooting your computer as well as use the above procedure.  I checked the back end and as long as you are using your email address it should be fine.



Royce Abel
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