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Active Member
gyrotime
Posts: 6
Registered: ‎12-06-2007
Message 1 of 9 (139 Views)

Revit closes when opening files from File Open Command

139 Views, 8 Replies
07-07-2008 03:18 PM
Hello:

On one of our computers here in the office we have a strange problem. When trying to use File > Open, a file will open to about 75% or so, then Revit just closes - no error messages, it just closes. If you go to File Manager and double click a file, it will open just fine in Revit. It just won't work when using File > Open. Any ideas?
Employee
Joe.Charpentier
Posts: 938
Registered: ‎02-28-2006
Message 2 of 9 (139 Views)

Re: Revit closes when opening files from File Open Command

07-08-2008 11:44 AM in reply to: gyrotime
Can you attach a journal file from when the crash occurs?

Joe
Active Member
gyrotime
Posts: 6
Registered: ‎12-06-2007
Message 3 of 9 (139 Views)

Re: Revit closes when opening files from File Open Command

07-10-2008 11:20 AM in reply to: gyrotime
Joe:

I have attached the journal file. I started a new one. The steps included starting Revit 2009, using File > Open, picking a file. It gets to about 50% then Revit just closes. Also, if we just double click the file from Explorer, it opens just fine. This only happens when using File > Open

Thanks,

Russell
Employee
Joe.Charpentier
Posts: 938
Registered: ‎02-28-2006
Message 4 of 9 (139 Views)

Re: Revit closes when opening files from File Open Command

07-10-2008 12:26 PM in reply to: gyrotime
First, a question and then a suggestion:
Does this only happen with one file? or with all files?

Try deleting (or better, renaming) your Revit.ini file. Revit will create a new one the next time it is run.
You could also try to copy the revit.ini from a "working" computer.
This file is located in c:\Program Files\Revit Structure 2009\Program

Joe
Employee
Joe.Charpentier
Posts: 938
Registered: ‎02-28-2006
Message 5 of 9 (139 Views)

Re: Revit closes when opening files from File Open Command

07-10-2008 01:00 PM in reply to: gyrotime
Also, are you filling in the information for the CER (customer error report) dialog after the crash?

Those dialogs provide information directly to Autodesk about issues like this.

Joe
Active Member
gyrotime
Posts: 6
Registered: ‎12-06-2007
Message 6 of 9 (139 Views)

Re: Revit closes when opening files from File Open Command

07-10-2008 02:28 PM in reply to: gyrotime
Joe:

This happens opening any files on this computer.

The Revit ini file is exactly the same on this machine as on others. Only this machine is having the problem though.

When Revit closes, we don't see any error messages or anything. It literally just closes, disappears. No dialogs or anything. It just vanishes as if it were never started.
New Member
tiffanyharrington
Posts: 2
Registered: ‎03-03-2009
Message 7 of 9 (139 Views)

Re: Revit closes when opening files from File Open Command

03-03-2009 07:45 AM in reply to: gyrotime
Did you ever get this fixed? I have been having the same problem for a while and we have be reinstalling it. I figured that there has to be a better way of doing this. Please let me know what you did.
New Member
saschmtt
Posts: 1
Registered: ‎05-12-2009
Message 8 of 9 (139 Views)

Re: Revit closes when opening files from File Open Command

05-12-2009 08:44 AM in reply to: gyrotime
I am having the same exact problem and seek a solution. On only 1 computer in the office (mine); when trying to open a drawing from inside Revit (File>Open), the opening process will reach about 73%, and close unexpectingly without a notice of error. Like said before, the programs closes as if it had not been running in the first place. As mentioned, I can open the files through Windows File Explorer, but endure periodic crashes when working on the file (not sure if i can technically call it a crash as those typically warrant some sort of system acknowledgment). These symptoms lead me to believing that we're dealing with virtual memory or RAM issues. Is this correct, and is there a way to solve this issue? I'm already working with 3gbRAM, which by all means should be sufficient for the 32-bit application. Thoughts...Ideas? Or do i simply hope that this bug is corrected in the first service pack for Revit2010
Employee
Joe.Charpentier
Posts: 938
Registered: ‎02-28-2006
Message 9 of 9 (139 Views)

Re: Revit closes when opening files from File Open Command

05-12-2009 04:59 PM in reply to: gyrotime
Is this only one particular file, or many different files?

Maybe you can post a journal from a crash, they often contain clues.

Joe
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