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Distinguished Mentor
asommer
Posts: 772
Registered: ‎08-10-2009
Message 11 of 15 (486 Views)

Re: Links Suddenly Disappear

06-08-2011 04:02 PM in reply to: geisert
Ok, now I'm on a big project that has multiple users, and I'm coming up with the links Unloading / Not Found. Chris Aquino, what did you mean by the "way" everyone is pathed? Where do you change that in Revit?
Active Contributor
geisert
Posts: 38
Registered: ‎02-02-2010
Message 12 of 15 (475 Views)

Re: Links Suddenly Disappear

06-09-2011 08:29 AM in reply to: asommer

I used to have this problem on my project. I tried quite a few things and am not exactly sure how we solved it. If it happened to me again, this is the first thing I would do. Ask all the users to open the 'Manage Links' menu and have them send you a screen shot. Verify that the paths and files are all the same, if not, make them all the same.

 

I also played around with the 'hardware acceleration' checkbox in the Options menu. I do not think that solved the problem, but can't say for sure.

-Tim

Distinguished Mentor
asommer
Posts: 772
Registered: ‎08-10-2009
Message 13 of 15 (467 Views)

Re: Links Suddenly Disappear

06-09-2011 11:13 AM in reply to: geisert
I found My problem, setting up one of the new computers, the Drive we have our Revit central file on was set up as a different "Letter". The paths were different.
Product Support
Chris.Aquino
Posts: 406
Registered: ‎06-27-2010
Message 14 of 15 (454 Views)

Re: Links Suddenly Disappear

06-10-2011 03:11 PM in reply to: asommer

Thank you for posting how you resolved the issue.

 

What I meant by "way" is  to make sure that the path everyone uses to access the central file and the linked file must be the same.

 

There are two ways to find network locations, mapped which uses letters for drives (which it sounds like you are doing) and UNC path. When someone accessed it differently, the path gets saved to the central file, and anyone accessing it differently won't find it.

 

As you have seen, mapped drives need to have the same letter as well.

 

The Central file location can be verified and modified if needed under Collaborate > Synchronize and Modify Settings > Central File Location.

 

Linked file paths are in Manage Links.

 


 

 

 



Chris Aquino
Technical Support Specialist
Customer Service & Support
Autodesk, Inc.


The Revit Clinic
@Revitclinic
Contributor
MS_jkimc65
Posts: 15
Registered: ‎12-16-2011
Message 15 of 15 (375 Views)

Re: Links Suddenly Disappear

12-20-2011 09:15 AM in reply to: geisert

Another possibility which happened in the office I work in -

One individuals mapping to our server was different.  When John opened the central file and created a local file, the way his laptop was mapped couldn't find the links.  John would disregard the links, when John sync'd to central, central file recieved his changes.  Meanwhile Jerry is working in his local file from the central file sync'd and recieved John's changes, in which those links couldn't be found.  Jerry then was surprised that the model links disappeared.  Jerry reloaded links and sync'd to central and to get the model links to reappear.  Circular problem when mapping to sever is not consistent among all pc's and/or laptops.

 

J. Kim Candelario

Method-Studio Inc.

j. kim candelario
method-studio, inc.
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