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Active Member
Revit_J
Posts: 8
Registered: ‎08-07-2012
Message 1 of 8 (425 Views)

Fatal Error When Loading Family

425 Views, 7 Replies
08-07-2012 07:04 PM

I am trying to track down why I get a Fatal Error from Revit MEP 2012 whenever I load specific families.  I have tried two different pump families from Grundfos and one from Taco via Autodesk Seek. For some reason these three families cause a fatal error in any project I start using our company template (which I am responsible for - for better or worse).  They do not, however, cause the error when I start a new project using one of Revit's OOB templates.  I have tried stripping all of the parameters from the file, and purging repeatedly to try to track down what is causing it, but no luck.  I have tried families from other sources and have not had any of these problems.

 

Attached below is one of the families in question as well as a stripped down project file that I started with our template file.

 

If anyone has any suggestions, I would greatly appreciate it.  I certainly don't want some catastrophic problem lurking in our template file.

*Expert Elite*
CADastrophe
Posts: 3,286
Registered: ‎08-28-2009
Message 2 of 8 (401 Views)

Re: Fatal Error When Loading Family

08-08-2012 07:10 AM in reply to: Revit_J

Could you attach at least one of the family files that is causing the crash?

 

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Welcome to the Autodesk forums, Revit_J!
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Corey D.                                                                                                                  ADSK_Logo_EE_2013.png    AutoCAD 2014 User  Revit 2014 User
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Active Member
Revit_J
Posts: 8
Registered: ‎08-07-2012
Message 3 of 8 (391 Views)

Re: Fatal Error When Loading Family

08-08-2012 09:03 AM in reply to: Revit_J

Oops, here is one.  

 

I did have a conflicting shared parameter, and I thought that might be the culptrit.  I tried do delete it from the project file, but it still kept crashing.  Are the parameters hidden in the file somewhere even after you delete them?

*Expert Elite*
CADastrophe
Posts: 3,286
Registered: ‎08-28-2009
Message 4 of 8 (384 Views)

Re: Fatal Error When Loading Family

08-08-2012 09:44 AM in reply to: Revit_J

It appears from the journal file that the "Phase" parameter is causing trouble, a mis-match. This seems to be identical with the problems someone was having in another thread: Error Loading Family. There doesn't appear to be a resolution to this yet...

Corey D.                                                                                                                  ADSK_Logo_EE_2013.png    AutoCAD 2014 User  Revit 2014 User
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Active Member
Revit_J
Posts: 8
Registered: ‎08-07-2012
Message 5 of 8 (381 Views)

Re: Fatal Error When Loading Family

08-08-2012 10:18 AM in reply to: Revit_J

Thanks CADastrophe. So it wouldn't be a simple matter of deleting the offending parameter from the family somehow?

 

(Also should I continue this discussion on the existing thread? I wasn't sure of forum etiquette)

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CADastrophe
Posts: 3,286
Registered: ‎08-28-2009
Message 6 of 8 (373 Views)

Re: Fatal Error When Loading Family

08-08-2012 11:11 AM in reply to: Revit_J

Revit_J wrote:

"...So it wouldn't be a simple matter of deleting the offending parameter from the family somehow?"


I tried that, but there's more to it than that. It wouldn't be fun if it was a simple fix...

 


Revit_J wrote:

"(Also should I continue this discussion on the existing thread? I wasn't sure of forum etiquette)"


Typically, you should search the forum for previous threads about the same or similar issue. But it doesn't matter much - you're fine.

I was just pointing it out for reference.

Corey D.                                                                                                                  ADSK_Logo_EE_2013.png    AutoCAD 2014 User  Revit 2014 User
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New Member
mcasella
Posts: 1
Registered: ‎09-27-2013
Message 7 of 8 (150 Views)

Re: Fatal Error When Loading Family

09-27-2013 12:41 PM in reply to: Revit_J

Any chance at all that there is a solution to this issue?  I am having the EXACT same problem and no one seems to know the answer to it. 

Active Member
Revit_J
Posts: 8
Registered: ‎08-07-2012
Message 8 of 8 (142 Views)

Re: Fatal Error When Loading Family

09-27-2013 01:01 PM in reply to: mcasella

I had to send my file to Autodesk to have the conflicting parameter removed from the file. I couldn't find any other alternatives, short of just not using the families. Since then it seems the manufacturer has repaired its families so that there is no longer a broken parameter in their family files.

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