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Active Contributor
rschnureIV
Posts: 31
Registered: ‎03-17-2009
Message 11 of 22 (552 Views)

Re: Fatal error loading family

07-23-2012 08:36 AM in reply to: Chris.Aquino
 
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Chris.Aquino
Posts: 394
Registered: ‎06-27-2010
Message 12 of 22 (542 Views)

Re: Fatal error loading family

07-23-2012 12:53 PM in reply to: rschnureIV

Thank you for the journal file.

The first thing I see is that Update 2 is not installed. I would download and install Update 2 from the page below:

Revit MEP: http://usa.autodesk.com/adsk/servlet/item?siteID=123112&id=14973660

Having said that, the issue is that the type definition of a shared parameter "Phase" does not match between the project file and family. I would verify the type definitions are the same.



Chris Aquino
Technical Support Specialist
Customer Service & Support
Autodesk, Inc.


The Revit Clinic
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Active Contributor
rschnureIV
Posts: 31
Registered: ‎03-17-2009
Message 13 of 22 (535 Views)

Re: Fatal error loading family

07-24-2012 10:05 AM in reply to: Chris.Aquino
By phase do you mean, and electrical phase? Robert Schnure Mechanical Designer/Cad Coordinator Mechanical Engineering Tel.: (610) 524-5920 x 2251 Dir.: (610) 423-6251 Toll free: (877) 243-9711 Fax: (610) 524-2443 SNC-Lavalin Project Services, Inc. 436 Creamery Way, Suite 100 Exton | Pennsylvania | United States | 19341NOTICE - This email message, and any attachments, may contain information or material that is confidential, privileged and/or subject to copyright or other rights. Any unauthorized viewing, disclosure, retransmission, dissemination or other use of or reliance on this message, or anything contained therein, is strictly prohibited and may be unlawful. If you believe you may have received this message in error, kindly inform the sender by return email and delete this message from your system. Thank you.
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Chris.Aquino
Posts: 394
Registered: ‎06-27-2010
Message 14 of 22 (530 Views)

Re: Fatal error loading family

07-24-2012 10:48 AM in reply to: rschnureIV

That does look like the parameter Revit is having the issue with.



Chris Aquino
Technical Support Specialist
Customer Service & Support
Autodesk, Inc.


The Revit Clinic
@Revitclinic
Active Member
Revit_J
Posts: 8
Registered: ‎08-07-2012
Message 15 of 22 (498 Views)

Re: Fatal error loading family

08-08-2012 05:33 PM in reply to: rschnureIV

I am having a similar if not identical issue.  Did you figure out a way to resolve this?

 

-J

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Chris.Aquino
Posts: 394
Registered: ‎06-27-2010
Message 16 of 22 (484 Views)

Re: Fatal error loading family

08-09-2012 11:03 AM in reply to: Revit_J

To confirm if this is the same issue, please upload a journal from the session where you are seeing the behavior.

 

 



Chris Aquino
Technical Support Specialist
Customer Service & Support
Autodesk, Inc.


The Revit Clinic
@Revitclinic
Active Member
Revit_J
Posts: 8
Registered: ‎08-07-2012
Message 17 of 22 (480 Views)

Re: Fatal error loading family

08-09-2012 12:18 PM in reply to: Chris.Aquino

Here you are sir.  Hope this helps.

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Chris.Aquino
Posts: 394
Registered: ‎06-27-2010
Message 18 of 22 (469 Views)

Re: Fatal error loading family

08-09-2012 02:08 PM in reply to: Revit_J

Thank you for the update.

 

From the journal file, it does look to be the same issue. You'll need to delete the shared parameter from the family, and recreate it both the family and project file.

 

Having said that, if you are on Subscription, we may have additonal options.



Chris Aquino
Technical Support Specialist
Customer Service & Support
Autodesk, Inc.


The Revit Clinic
@Revitclinic
Active Member
Revit_J
Posts: 8
Registered: ‎08-07-2012
Message 19 of 22 (461 Views)

Re: Fatal error loading family

08-09-2012 02:37 PM in reply to: Chris.Aquino

I have tried to delete the parameter from the family, but I still get the same outcome when I try to load it.  According to the journal file, it is still hanging up on the "phase" parameter even though I deleted it.  Is there a way to remove a shared parameter from a family other than from the "family types" dialogue?

New Member
jason
Posts: 1
Registered: ‎03-27-2008
Message 20 of 22 (414 Views)

Re: Fatal error loading family

09-07-2012 09:12 AM in reply to: Chris.Aquino

I believe I am having the same issue with a mismatched shared parameter "phase".  I have attached my journal file, has there been a resolution to this?  I've tried to remove all the parameters, but still seem to have the problem.

 

I also have a subscription, you mentioned there may be other options?

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