Revit MEP

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*Expert Elite*
DuncanBrannan82
Posts: 650
Registered: ‎02-11-2007
Message 1 of 12 (4,840 Views)
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An unrecoverable error has occurred. The program will now be terminated.

4840 Views, 11 Replies
08-29-2013 09:17 AM

Not sure if anyone else has noticed this recently but we seem to have all of a sudden hit an issue in Revit 2014.

 

Everything was working as expected and then all of a sudden some of our Revit users are reporting the following error when starting Revit 2014. Basically It gets as far as the splash screen and then says...

 

"An unrecoverable error has occured. The program will now be terminated. All of your data has been recently saved, so there is no need to create recovery files".

 

We have tried the most obvious things like a repair, reinstall, uninstall and reinstall, clean uninstall and reinstall but still the issue persists!

 

Some posts i've read seem to instigate this is related to the login account. Has anyone tested this to prove it as its alot of work.

 

Does anyone have any advice?

 

I have done alot of searching on the internet regarding this and the following link is not helpful in 2014... http://revitclinic.typepad.com/my_weblog/2010/07/revit-2011-hangs-at-splash-screen-or-crashes-with-u... neither are graphic driver suggestions or applying the latst service pack because all this has been done.

 

I'm wondering if a windows update is causing this issue which affects the users login account or could it be an internal thing?

 

Regards,

 

Duncan

If my post was helpful to you, please could you give "Kudos" and/or mark the "Accept as Solution" button(s) below. Thanks in Advance!

Duncan Brannan Send DuncanBrannan82 a Private Message

For anyone interested, please be aware of a current issue we have identified with the IFC Exporters released on Autodesk Exchange...

 

We have been testing and monitoring these for some time and unfortunately the current release is causing us a few problems.

 

Basically, when you install the above addons with Revit 2014, it will either corrupt Revit 2014 in the admin profile or corrupt both the user and admin profile. What we or i found on my machine was that Revit 2014 still worked as my user but if i right click the shortcut and do a "Run as administrator" Revit would crash. Something was clearly wrong.

 

Unfortunately If you try to uninstall the Exporters via Add, Remove Programs, the tools will uninstall but the issue will remain unfortunately. Revit 2014 will still crash.

 

What you need to do is reinstall the Exporters and instead of going to Add, Remove Programs, launch the tool again and select uninstall. When you uninstall them this way, Revit 2014 will start working again.

 

I've already raised this issue to Autodesk via web support and informed Angel Velez.

 

Hope this helps anybody experiencing this.

 

Regards,

 

Duncan

*Expert Elite*
TravisNave
Posts: 10,752
Registered: ‎01-14-2005
Message 2 of 12 (4,787 Views)

Re: An unrecoverable error has occurred. The program will now be terminated.

08-30-2013 09:13 AM in reply to: DuncanBrannan82

My only thought is maybe check the Windows application log to see if there is any further information logged there beyond the error you see. 

 

eventvwr.msc

 

You could create another local admin account and try it logged in as that user.  See if you can replicate it.  That would let you know if it is a user profile issue or not. 

 

As for Windows Update, it is notorious for breaking things.  System Restore is your friend!

*Expert Elite*
DuncanBrannan82
Posts: 650
Registered: ‎02-11-2007
Message 3 of 12 (4,762 Views)

Re: An unrecoverable error has occurred. The program will now be terminated.

09-03-2013 07:37 AM in reply to: DuncanBrannan82

Hi Travis,

 

I haven't tried looking at the Windows application log yet but will pursue that once i've finished replying to you.

 

We did try to create new local admin and user profiles and relog on to those machines to see if we could replicate the issue. Unfortunately the new profiles had the same issue within them! Even on my test machine i have the issue, but whats weird is that it will now work in my user profile but not my admin. Really strange behaviour!!!

 

Also, we have already tried a system restore as far back as a week and half and the issue was still present, even though we know it was working then which is even more puzzling...

 

Has anyone else seen this issue?

 

Regards,

 

Duncan

If my post was helpful to you, please could you give "Kudos" and/or mark the "Accept as Solution" button(s) below. Thanks in Advance!

Duncan Brannan Send DuncanBrannan82 a Private Message
Product Support
alan.quinn
Posts: 631
Registered: ‎09-08-2010
Message 4 of 12 (4,734 Views)

Re: An unrecoverable error has occurred. The program will now be terminated.

09-05-2013 07:44 AM in reply to: DuncanBrannan82

Other than checking your Windows updates etc. did you try a Repair or Clean Un-install/ Re-install?



Alan Quinn
Support Specialist
Product Support
Autodesk, Inc.
*Expert Elite*
DuncanBrannan82
Posts: 650
Registered: ‎02-11-2007
Message 5 of 12 (4,704 Views)

Re: An unrecoverable error has occurred. The program will now be terminated.

09-06-2013 07:49 AM in reply to: DuncanBrannan82

Hi Alan,

 

If you check my original post you will see that we have already tried the Repair and Clean Uninstall / Reinstall instructions.

 

I can try again if you can provide anything that i may have missed in the removal but im pretty sure i covered all ground and even referred to the following link... http://wikihelp.autodesk.com/Installation_Help/enu/2014/Help/0161-Product_161/0446-Revit446/0448-Rev...

 

For the clean uninstall i removed the following:

 

C:\Program Files\Autodesk\Revit 2014

C:\ProgramData\Autodesk\Revit\Addins\2014

C:\ProgramData\Autodesk\RVT\2014

C:\ProgramData\Autodesk\RVT 2014

C:\ProgramData\Autodesk\Revit Server 2014

C:\ProgramData\Autodesk\Structural\Common Data\2014

C:\Users\********\AppData\Local\Autodesk\Revit\Autodesk Revit 2014

C:\Users\********\AppData\Roaming\Autodesk\Revit\Addins\2014

C:\Users\********\AppData\Roaming\Autodesk\Revit\Autodesk Revit 2014

 

One thing i noticed was that i could not find a RVT2014ENUAdlm.log in C:\ProgramData\Autodesk\AdLM\RVT2014ENUAdlm.log Not sure if this means anything!

 

Further to this i also removed all 2014 Material Libraries from the machine via ARP.

 

I also deleted the following specific keys:

 

HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\Revit\2014\ObjectDBX

HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\Revit\2014

HKEY_CURRENT_USER\Software\Autodesk\Revit\Autodesk Revit 2014 and all the keys under this branch

HKEY_CURRENT_USER\Software\Autodesk\Revit\2014\ObjectDBX\aecProfile\Macros

 

Finally i deleted all files in the %Temp% location.

 

Regards,

 

Duncan

If my post was helpful to you, please could you give "Kudos" and/or mark the "Accept as Solution" button(s) below. Thanks in Advance!

Duncan Brannan Send DuncanBrannan82 a Private Message
*Expert Elite*
DuncanBrannan82
Posts: 650
Registered: ‎02-11-2007
Message 6 of 12 (4,663 Views)

Re: An unrecoverable error has occurred. The program will now be terminated.

09-11-2013 11:44 AM in reply to: DuncanBrannan82

For anyone interested, please be aware of a current issue we have identified with the IFC Exporters released on Autodesk Exchange...

 

We have been testing and monitoring these for some time and unfortunately the current release is causing us a few problems.

 

Basically, when you install the above addons with Revit 2014, it will either corrupt Revit 2014 in the admin profile or corrupt both the user and admin profile. What we or i found on my machine was that Revit 2014 still worked as my user but if i right click the shortcut and do a "Run as administrator" Revit would crash. Something was clearly wrong.

 

Unfortunately If you try to uninstall the Exporters via Add, Remove Programs, the tools will uninstall but the issue will remain unfortunately. Revit 2014 will still crash.

 

What you need to do is reinstall the Exporters and instead of going to Add, Remove Programs, launch the tool again and select uninstall. When you uninstall them this way, Revit 2014 will start working again.

 

I've already raised this issue to Autodesk via web support and informed Angel Velez.

 

Hope this helps anybody experiencing this.

 

Regards,

 

Duncan

If my post was helpful to you, please could you give "Kudos" and/or mark the "Accept as Solution" button(s) below. Thanks in Advance!

Duncan Brannan Send DuncanBrannan82 a Private Message
Member
a.clarke
Posts: 4
Registered: ‎03-03-2005
Message 7 of 12 (4,576 Views)

Re: An unrecoverable error has occurred. The program will now be terminated.

09-22-2013 09:02 PM in reply to: DuncanBrannan82

Not sure if anyone is still looking at this but versions 3.4 and 3.5 of the "IFC Exporter for Revit 2014" are broken.

It appears to be a privileges issue with user accounts.

If you are an admin on the local machine it works, if not then as of version 3.4 it is broken and crashes Revit.

Version 3.3 appears to be ok.

 

Hope that helps narrow it down.

*Expert Elite*
DuncanBrannan82
Posts: 650
Registered: ‎02-11-2007
Message 8 of 12 (4,559 Views)

Re: An unrecoverable error has occurred. The program will now be terminated.

09-23-2013 06:48 AM in reply to: DuncanBrannan82

I'm glad someone else is having this issue because i thought i was going slightly mad! I can now at least sleep, for now...

 

Did you manage to lift the permissions on Revit 2014 after the install of the IFC Exporters to remove the problem? If so, where did you do this as we have tried and still it wouldnt work.

 

For us, this problem isn't consistent but something definately happens when you install the latest versions of the IFC Exporters.

 

As soon as these are installed on a machine with Revit 2014, either Revit in the user account or in the admin account becomes broken. Removing these fixes the issue.

 

Unfortunately i have had to test this the hard way by interrogating Revit in the user and admin accounts each time we installed a addin. When it came to the last one (IFC Exporters) it didnt like it!

 

It has been suggested that this issue doesnt happen when using Standalone Revit 2014 rather than Networked or when you install Revit 2014 with content rather than installing without (which is ourt preffered method due to shared content).

 

Generally, we always install Revit with a custom Revit.ini file and standard content located on a shared drive. We never include content as it slows down the install process. Particularly now that Revit 2014 goes off to the internet to download it each time you install.

 

At first i thought it could be related to the Revit.ini as in Revit 2013 we used the inifile.xml which worked fine, but now doesn't in Revit 2014!!!

 

Do the IFC Exporters rely on local content on the users machine?

 

Regards,

If my post was helpful to you, please could you give "Kudos" and/or mark the "Accept as Solution" button(s) below. Thanks in Advance!

Duncan Brannan Send DuncanBrannan82 a Private Message
*Expert Elite*
DuncanBrannan82
Posts: 650
Registered: ‎02-11-2007
Message 9 of 12 (4,530 Views)

Re: An unrecoverable error has occurred. The program will now be terminated.

09-24-2013 04:48 AM in reply to: DuncanBrannan82

For those interested, please check out the following link which was passed to me today... http://whatrevitwants.blogspot.co.uk/2013/09/revit-2014-crash-on-initial-startup-fix.html

 

There are some suggestions made on here which could fix the problem related to the IFC Exporter UI 2014.

 

Regards,

 

Duncan

If my post was helpful to you, please could you give "Kudos" and/or mark the "Accept as Solution" button(s) below. Thanks in Advance!

Duncan Brannan Send DuncanBrannan82 a Private Message
New Member
RussellSutersArch
Posts: 2
Registered: ‎04-16-2012
Message 10 of 12 (3,494 Views)

Re: An unrecoverable error has occurred. The program will now be terminated.

02-06-2014 03:07 PM in reply to: DuncanBrannan82

Hi Duncan,

 

Thankyou for the posts. Im having trouble with 2014 crashing when I got into the materials library...Im using RvtArchitecture not MEP but I believe its the same problem. I will post if these leads are successful is solving crashing

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