Revit Content, Family template missing & unable to post in English boards...help

[Anonymous]

Hi all, I'm new here so forgive me if I'm approaching this wrongly. I need help with my Revit installation. Installed a copy of Revit into my pc and it kept showing me the invalid path for default family template message. I've been looking for a solution since last week and tried almost all of them to no avail. I've also tried doing a clean install with a fresh installer but I still get the same message when opening Revit and when I checked the folder for family template, it's not even in the proper folder. The content library also doesn't seem to be installed and when I tried doing the add/remove feature, there is nothing for me to pick in there. Another problem is me being unable to post in English boards, the only options I get are deutsch, spanish and french. Is it because I'm not from an English speaking country (Malaysia)? Thank you in advance

[Otto]

Hello irfan28FGM and welcome to the Autodesk community!

It looks like you need to find out more about downloading or re-downloading software, or are having issues that may be resolved by re-downloading.

For Windows users, before downloading products on Windows 10, please check that the product is compatible.

For general information about downloading or re-downloading (including eligibility), Community members with similar questions found the following article(s) useful:

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Oftentimes installation and/or download issues can be addressed by using a different download method, or by downloading directly from the Autodesk Virtual Agent. Community members with similar issues found the following article(s) useful:

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Downloading Previous Versions of Autodesk Software Using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

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[Discussion_Admin]

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@Anonymous wrote:
 Another problem is me being unable to post in English boards, the only options I get are deutsch, spanish and french. Is it because I'm not from an English speaking country (Malaysia)? Thank you in advance

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Discussion_Admin

[Anonymous]

Hi, I'm sorry if this is wrong but I'm not sure who to reply to. Anyway, I tried following the tips but Revit still didn't install properly. Is there a way for me to get the installer elsewhere? My copy is the student edition with 3 years license. Thank you and regards, Irfan

[Mark.Lancaster]

@Anonymous

Just download and install per:

1. Access the Autodesk Virtual Agent and follow the download links to your product.
2. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.
3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product

If you want the full recommended installation steps, click on the installation link in my signature.

However if the installation does fail using this method, please post your installation log file here so we can review it.  Posting info: Sometimes installation log files contain personal information such as your serial #.  Prior to posting your log file please make sure to remove such info.

Good luck on your installation and report back on your progress.

[Anonymous]

Hi @Mark.Lancaster, I tried installaing according to your instructions but the outcome is still the same as before. i've attached the installation log as you requested. Thank you so much for your assistance and sorry for the hassle. Regards, Irfan

[Anonymous]

This is the attachment for my install log.