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urgent! Unable to get Cloud Credits balance

48 REPLIES 48
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Message 1 of 49
emmam
2202 Views, 48 Replies

urgent! Unable to get Cloud Credits balance

I'm a student using student download of Revit 2015. I have been able to render alot in the past, but recently it says "unable to get cloud credits balance" when I try to render in the cloud. I've tried clicking retry, signing in and out, re-downloading the latest version of revit and making a new account, signing in on someone elses account, disabling firewall and antivirus, etc.... and nothing works! PLEASE HELP ME!

48 REPLIES 48
Message 2 of 49
lkcale
in reply to: emmam

I have also had the same issue. I have tried on both Revit 14 and Revit 15 and am completely unable to get cloud credits and I desperately need to be able to render in the cloud! My computer has taken hours rendering views that render in minutes in the cloud. Please, please help!!

Message 3 of 49
pbdbdq
in reply to: lkcale

Is there a solution to this yet as I am having the same message?

 

I am using the full professional version of Revit 2014 as part of a design suite subscription. I can log in to A360 online and can see my blance of 100 credits. I can also log in using other workstations, on the same network and subsciption, and my credits are displayed with the option to render - as I would expect.

 

The A360 installed on my workstation tells me that all files are up to date but when I log in to Revit and try to render in the cloud '*Unable to get Cloud Credits balance.' is displayed and there is no option to render even if no credits would be required.

 

attached is a screen shot of the message.

 

I would appreciate any suggestions for what I might need to fix on my workstation - thanks.

 

Message 4 of 49
jagostinhoCT
in reply to: pbdbdq

exactly the same here.

 

me and a all other company users, using legit autodesk IDs cannot access our company cloud credits pool.

 

Cloud Credits error.png

Assistant BIM/CAD Manager

Manchester, UK


Tags (2)
Message 5 of 49
dansmith1986
in reply to: jagostinhoCT

I am getting this same message today. Must be an issue with the servers or something!

Message 6 of 49
mihawk_2206
in reply to: dansmith1986

same error message, yesterday it worked well

 

revit_error_1.jpg

Message 7 of 49

I also get the error message:

 

"*Unable to get Cloud Credits balance. Retry"

but the "Retry"-button doesn't do anything.

 

Is there a workaround for this problem? We need to render the project ASAP.

Local rendering produces a whole lot of other colors...

Message 8 of 49

I am getting the same thing.  Probably something broken on Autodesk's end.

Message 9 of 49
bhpka
in reply to: nbower


I am in the same boat!!
Autodesk how about a suggestion/ explanation!!!!!
Message 10 of 49
jagostinhoCT
in reply to: bhpka

I issued a techinical support ticket but no useful information provided by Autodesk so far.

Assistant BIM/CAD Manager

Manchester, UK


Message 11 of 49
JeldeB
in reply to: emmam

I have the same problem... 

 

Render Credits.png

 

Does Autodesk have any sollution?

Message 12 of 49
emmam
in reply to: jagostinhoCT

Let us know if you find a solution, I'm still having this problem almost 9 nine months later with no response or help from autodesk!

Message 13 of 49
alinsan.esteves
in reply to: emmam

does it work for anyone yet?

Message 14 of 49
bhpka
in reply to: alinsan.esteves

I have someone from support on "chat"

I let you know if I get a resolution...

 

Message 15 of 49
nbower
in reply to: bhpka

FYI, I also filed a support request with the factory.  I put a link to this post in the message.

Message 16 of 49
jagostinhoCT
in reply to: nbower

Ok ladies.

 

Everybody just say positive things about Autodesk Technical Support!

We are being watched!

 

AH AH AH!

Assistant BIM/CAD Manager

Manchester, UK


Message 17 of 49
jagostinhoCT
in reply to: jagostinhoCT

I am currently at the phone with Autodesk Tech Support.

 

Will post an update shortly....

 

....hopefully.

Assistant BIM/CAD Manager

Manchester, UK


Message 18 of 49
jagostinhoCT
in reply to: bhpka

no news bhpka?
Assistant BIM/CAD Manager

Manchester, UK


Message 19 of 49
bhpka
in reply to: jagostinhoCT

She says she will tell the A360 team.....

Basically not her department and we have to use the forum...

 

 

 

 

Message 20 of 49
hazlipa
in reply to: bhpka

Hello All,

 

Thanks for much for your patience. I'm looking into this now and will update once I have more information!

 

Thanks!



Ariel Hazlip

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