I'm a student using student download of Revit 2015. I have been able to render alot in the past, but recently it says "unable to get cloud credits balance" when I try to render in the cloud. I've tried clicking retry, signing in and out, re-downloading the latest version of revit and making a new account, signing in on someone elses account, disabling firewall and antivirus, etc.... and nothing works! PLEASE HELP ME!
I have also had the same issue. I have tried on both Revit 14 and Revit 15 and am completely unable to get cloud credits and I desperately need to be able to render in the cloud! My computer has taken hours rendering views that render in minutes in the cloud. Please, please help!!
Is there a solution to this yet as I am having the same message?
I am using the full professional version of Revit 2014 as part of a design suite subscription. I can log in to A360 online and can see my blance of 100 credits. I can also log in using other workstations, on the same network and subsciption, and my credits are displayed with the option to render - as I would expect.
The A360 installed on my workstation tells me that all files are up to date but when I log in to Revit and try to render in the cloud '*Unable to get Cloud Credits balance.' is displayed and there is no option to render even if no credits would be required.
attached is a screen shot of the message.
I would appreciate any suggestions for what I might need to fix on my workstation - thanks.
exactly the same here.
me and a all other company users, using legit autodesk IDs cannot access our company cloud credits pool.
I am getting this same message today. Must be an issue with the servers or something!
I also get the error message:
"*Unable to get Cloud Credits balance. Retry"
but the "Retry"-button doesn't do anything.
Is there a workaround for this problem? We need to render the project ASAP.
Local rendering produces a whole lot of other colors...
I am getting the same thing. Probably something broken on Autodesk's end.
I issued a techinical support ticket but no useful information provided by Autodesk so far.
Let us know if you find a solution, I'm still having this problem almost 9 nine months later with no response or help from autodesk!
I have someone from support on "chat"
I let you know if I get a resolution...
Ok ladies.
Everybody just say positive things about Autodesk Technical Support!
We are being watched!
AH AH AH!
I am currently at the phone with Autodesk Tech Support.
Will post an update shortly....
....hopefully.
She says she will tell the A360 team.....
Basically not her department and we have to use the forum...
Hello All,
Thanks for much for your patience. I'm looking into this now and will update once I have more information!
Thanks!