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jakobbr
Posts: 1
Registered: ‎10-13-2011
Message 1 of 16 (2,092 Views)

Unknown video card 'Intel HD Graphics'

2092 Views, 15 Replies
10-13-2011 07:18 AM

 

Hello!

 

I have some problems with my Revit 2012. It won´t work with the hardware acceleration turned on because it doesn´t like the intel hd graphics integrated card. When I try to open a new or previous project (with hardware acceleration turned on) the program delivers the message: 'An error occurred while drawing the contents of this window. This window shall be closed.'

 

In my laptop I also have an Nvidia GT 540M 2GB. At first Revit reacted to that card but after updating the driver it instead reacted to the intel card. I have tried the recommended 8.15.10.2361 driver for the intel card.

 

Do you know anything to solve this?

 

/Jakob

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DarrenP
Posts: 7,476
Registered: ‎09-13-2007
Message 2 of 16 (2,087 Views)

Re: Unknown video card 'Intel HD Graphics'

10-13-2011 08:39 AM in reply to: jakobbr

try rolling back the driver

it doesn't seem like your video card can handle hardware acceleration

Member
ankere
Posts: 5
Registered: ‎11-20-2011
Message 3 of 16 (1,918 Views)

Re: Unknown video card 'Intel HD Graphics'

11-20-2011 08:00 AM in reply to: DarrenP

I have the same issue (though the program is working) and the same video card on the laptop dell xps 15 with 8gb ram and i7 2630.

 

You cannot say that such a new card as the nvidia 540m could not support shader model 3. The problem is that revit does not recognize it all and I have to turn off hardware acceleration because it works very slow. Rolling back drivers does not help much because it still does not find the card. I attach an image with my setup.revit2012.png

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DarrenP
Posts: 7,476
Registered: ‎09-13-2007
Message 4 of 16 (1,893 Views)

Re: Unknown video card 'Intel HD Graphics'

11-21-2011 10:03 AM in reply to: ankere

try disabling the intel graphics card

Member
ankere
Posts: 5
Registered: ‎11-20-2011
Message 5 of 16 (1,889 Views)

Re: Unknown video card 'Intel HD Graphics'

11-21-2011 11:21 AM in reply to: DarrenP

It is not possible unfortunately. If you know a way though .... you are welcome  :smileyhappy:

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DarrenP
Posts: 7,476
Registered: ‎09-13-2007
Message 6 of 16 (1,885 Views)

Re: Unknown video card 'Intel HD Graphics'

11-21-2011 11:23 AM in reply to: ankere

why is not possible?

does it not show up in windows device manager?

Member
ankere
Posts: 5
Registered: ‎11-20-2011
Message 7 of 16 (1,881 Views)

Re: Unknown video card 'Intel HD Graphics'

11-21-2011 11:40 AM in reply to: DarrenP

I knew that would happen.... but still I did it and guess what - Black Screen I get. So I restarted to see if nvidia is going to be used instead - still no it used some king of restoreVga... any other ideas??

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DarrenP
Posts: 7,476
Registered: ‎09-13-2007
Message 8 of 16 (1,879 Views)

Re: Unknown video card 'Intel HD Graphics'

11-21-2011 11:41 AM in reply to: ankere

try calling dell and see what they say

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DarrenP
Posts: 7,476
Registered: ‎09-13-2007
Message 9 of 16 (1,872 Views)

Re: Unknown video card 'Intel HD Graphics'

11-21-2011 12:52 PM in reply to: DarrenP

i believe you have to go into the bios and disable something called Nvidia Optimus then reinstall the nvidia drivers again

i had to do this on the newer dell precision laptops

Member
ankere
Posts: 5
Registered: ‎11-20-2011
Message 10 of 16 (1,861 Views)

Re: Unknown video card 'Intel HD Graphics'

11-21-2011 03:10 PM in reply to: DarrenP

Unfortunately dell XPS laptops does not have this option. I checked it today. It seems to be a driver issue after all...

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