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tobysortain
Posts: 1
Registered: ‎08-19-2010
Message 1 of 6 (684 Views)

Site Location Internet Mapping Service Problem

684 Views, 5 Replies
11-29-2011 08:59 AM

Hi everyone,

 

When trying to define a sites location via the internet mapping service I getting the following error..."Could not establish connection to internet mapping service". I've checked the PC's firewall and network settings and the website is not blocked. I've also installed all the latest service packs and even carried out a full re-install but can't access the Google mapping service through Revit!

 

Autodesk's help files state:

Issue: Your access to the Internet Mapping Service may be blocked by your network settings.
Solution: Check your access settings to autodesk.com. If this site is blocked by your company's firewall or some other network security system, contact your network administrator.

Has anyone experienced this issue and have any ideas what might be causing it please?

Thanks,

 

Toby

Product Support
Lance.Coffey
Posts: 356
Registered: ‎05-14-2010
Message 2 of 6 (658 Views)

Re: Site Location Internet Mapping Service Problem

12-02-2011 01:46 PM in reply to: tobysortain

From your description, it does sound like something on your system or network is blocking access to the mapping service.

 

If you are on a business network (e.g. at work), I would suggest checking with your IT department (network administrator) to see if they can determine what is preventing the connection. (It is possible that a proxy server, or network security outside of your system is blocking the connection.)

 

If you are on a home network you can try temporarily disabling firewall software on your system (software firewalls can be configured to block specific applications from accessing the Internet, even if the autodesk.com site is available Revit may not be allowed to access it).

 

For information on disabling the Windows firewall see the following links:

XP:

http://support.microsoft.com/kb/283673

Vista/Windows 7:

http://windows.microsoft.com/en-US/windows-vista/Turn-Windows-Firewall-on-or-off

 

Note: As mentioned on the links above turning off your firewall(s) can leave your system vulnerable to intrusion, only disable the firewall long enough to test if it is blocking the connection, and then re-enable it.

 

If you determine that your firewall is blocking the connection, then you can look into configuring it to allow Revit to connect to the Internet (see the firewall help documentation for configuration options).



Lance Coffey
New Member
diegolas3
Posts: 1
Registered: ‎06-28-2008
Message 3 of 6 (558 Views)

Re: Site Location Internet Mapping Service Problem

04-14-2012 04:21 PM in reply to: Lance.Coffey

i have the same problem and have tried disabling smart wall but still can't get access to the internet mapping services...any other suggestions

 

Member
Portuga1982
Posts: 3
Registered: ‎07-23-2014
Message 4 of 6 (71 Views)

Re: Site Location Internet Mapping Service Problem

09-08-2014 06:25 AM in reply to: tobysortain

 

This appears below the message mentioned instead of appearing the map.

Unable to establish a connection to the Internet Mapping Services.
Check the configuration of access gbs.autodesk.com. This Web site may be blocked by your firewall or some other network security system.

Below I am mentioning which I tried to solve this problem:

  1. I disabled the firewall to see if I could connect.
  2. I uninstalled the antivirus to rule out some computer security.
  3. I uninstalled revit 2014 had this problem and installed revit 2015 to see if the problem was resolved, but not resolve.


How can I solve this problem?

Product Support
Lance.Coffey
Posts: 356
Registered: ‎05-14-2010
Message 5 of 6 (59 Views)

Re: Site Location Internet Mapping Service Problem

09-08-2014 10:21 AM in reply to: Portuga1982

Are you testing this from a home or a business network (you should have more control over the security of a home network, but you would need to implement any changes, while a business network may have security enabled that you are not aware of, and would require consulting with your IT regarding changes)?



Lance Coffey
Member
Portuga1982
Posts: 3
Registered: ‎07-23-2014
Message 6 of 6 (52 Views)

Re: Site Location Internet Mapping Service Problem

09-08-2014 11:05 AM in reply to: tobysortain

sorry but my internet as this home.
'm a designer not working for any fixed now.

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