Revit Architecture

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Active Member
michaelnsurf
Posts: 7
Registered: ‎01-18-2014
Message 1 of 6 (241 Views)

Revit Product key

241 Views, 5 Replies
01-22-2014 11:18 AM

Hello,

 

I just installed Revit.

The product key is accepted, but the serial number not.

How come that the serial number, I got by mail is not accepted and what can I do to finish the installation?

 

Best regards,

Michael

Community Manager
jessica.t
Posts: 1,463
Registered: ‎02-28-2012
Message 2 of 6 (211 Views)

Re: Revit Product key

01-22-2014 02:46 PM in reply to: michaelnsurf

Hello Michael and welcome to the Autodesk Community!

 

Apologies for the activation troubles but we'll get this figured out! Will you please confirm the version of Revit you are using, including the year, as well as your product key and your request code if you are being presented with one.

 

Thank you!



Jessica Thrasher
Active Member
michaelnsurf
Posts: 7
Registered: ‎01-18-2014
Message 3 of 6 (205 Views)

Re: Revit Product key

01-22-2014 02:54 PM in reply to: jessica.t

Hej Jessica,

 

thank you for your answer.

I attached a screenshot with all information.....

Community Manager
jessica.t
Posts: 1,463
Registered: ‎02-28-2012
Message 4 of 6 (189 Views)

Re: Revit Product key

01-22-2014 03:50 PM in reply to: michaelnsurf

Thanks for that information. So you are not receiving a request code with the error? Do you have any other Autodesk products installed on your machine? It's possible this activation is pulling in old licensing.



Jessica Thrasher
Active Member
michaelnsurf
Posts: 7
Registered: ‎01-18-2014
Message 5 of 6 (177 Views)

Re: Revit Product key

01-22-2014 05:09 PM in reply to: jessica.t

hej, it finally worked out. after the 5th time typing the codes it worked out.

 

thank you for your time and help.....

Community Manager
jessica.t
Posts: 1,463
Registered: ‎02-28-2012
Message 6 of 6 (147 Views)

Re: Revit Product key

01-23-2014 11:26 AM in reply to: michaelnsurf

You're welcome, I'm so glad it finally worked out! :smileyhappy:

 

Thanks for working with me to resolve the issue, take care!



Jessica Thrasher
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