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Revit Product key

5 REPLIES 5
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Message 1 of 6
michaelnsurf
928 Views, 5 Replies

Revit Product key

Hello,

 

I just installed Revit.

The product key is accepted, but the serial number not.

How come that the serial number, I got by mail is not accepted and what can I do to finish the installation?

 

Best regards,

Michael

5 REPLIES 5
Message 2 of 6
jessica.t
in reply to: michaelnsurf

Hello Michael and welcome to the Autodesk Community!

 

Apologies for the activation troubles but we'll get this figured out! Will you please confirm the version of Revit you are using, including the year, as well as your product key and your request code if you are being presented with one.

 

Thank you!



Jessica Thrasher
Message 3 of 6
michaelnsurf
in reply to: jessica.t

Hej Jessica,

 

thank you for your answer.

I attached a screenshot with all information.....

Message 4 of 6
jessica.t
in reply to: michaelnsurf

Thanks for that information. So you are not receiving a request code with the error? Do you have any other Autodesk products installed on your machine? It's possible this activation is pulling in old licensing.



Jessica Thrasher
Message 5 of 6
michaelnsurf
in reply to: jessica.t

hej, it finally worked out. after the 5th time typing the codes it worked out.

 

thank you for your time and help.....

Message 6 of 6
jessica.t
in reply to: michaelnsurf

You're welcome, I'm so glad it finally worked out! Smiley Happy

 

Thanks for working with me to resolve the issue, take care!



Jessica Thrasher

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