Revit 2013 Ribbon Menus misaligned

[nelsonweeks]

Granted this is a minor issue, but when Revit 2013 is opened, before actually opening a project file, if I click the add-ins or some of the other menus, they don't appear in the right spot. See attachment as an example.

[vector2]

With Revit 2013.

Minor issues might be worked out with an update at a later date.

Edited by
Discussion_Admin

[nelsonweeks]

Are you suggesting I shouldn't point out issues with Revit before a certain date or that only major issues should be brought to the attention of Autodesk?  I simply pointed out an issue with the interface on an Autodesk monitored forum (after searching to see if someone has already mentioned it, by the way) which seems appropriate to me.

[vector2]

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@nelsonweeks wrote:

Are you suggesting I shouldn't point out issues with Revit

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I'm only suggesting alternete support resource.

http://usa.autodesk.com/support/

But I do appreciate your involvement in this Revit forum.

Edited by
Discussion_Admin

[nelsonweeks]

If that is your point, I suggest you say it in the initial post either before or after editorializing about the importance (or lack there of) of the post to which you are responding.

 You are clearly a frequent contributor to the forum . If you truly value my or anyone elses involvement in the forum, perhaps being less defensive when potential bugs are introduced would make users feel more welcome. 

Edited by
Discussion_Admin

[barbara.schurig]

Hi,

This might is caused by the UIState.dat file, it contains the information about the user interface. I would suggest to make a copy, then delete your UIState.dat file, when Revit is not in use.
 You can find UIState.dat file at the following location:
%APPDATA%\Autodesk\Revit\{Revit Product Name} 2013\UIState.dat
You will need to open Revit, close it and reopen it again to see the changes. A new UIState.dat file will be created during this process.

Regards,

Barbara

[rosskirby]

You were absolutely in the right to come here and point out the graphic instability.  As Barbara pointed out above, you may need to replace your UIState file.  That basically resets the UI to what it was OOTB.  If that doesn't work, a repair may be in order.

Just for future reference, so that we can perhaps diagnose these problems better when they happen, could give us your computer specs (just OS, RAM, video card) and whether or not you are running Revit maximized or reduced across 1 or 2 monitors, and whether or not you've detached any of the panels or palettes?

Thanks.

[nelsonweeks]

Thanks Barbara and Ross both for helping and for confirming this is a viable way to communicate potential issues.

I tried deleting the UIState.dat file, but the issue persists.  As for the additional information requested, I am running Windows 7 SP1 (64bit) with 16G of RAM; Core2Quad 3Ghz; NVIDIA Quadro NVS 420

I have two monitors but am running Revit maximized in one.  No panels or pallettes have been undocked.

Haven't tried a repair, mainly because I have been creating a new deployment - uninstalling and reinstalling a few times hasn't resolved it.

[rosskirby]

Since you're using an Nvidia graphics card, you might want to update the drivers.  I know there are some instabilities with 2013 and older Nvidia drivers, but I don't think they extend to 2012 or to the specific problem you're having.  

My only other though is that you could try turning off the Windows Aero theme.  I vaguely remember seeing a problem similar to yours once or twice on a different computer than the one I currently use, but the computer I'm on now is set to a Windows classic them, and I haven't bothered to change it.

[nelsonweeks]

Not sure what exactly what is prompting your comments, but as you might have seen in earlier posts, Barbara (an Autodesk employee) and Ross both suggested this was not only an appropriate forum for the question, but also suggested deleteing the UIState.dat file which very well might have resolved the issue (i.e, caused the issue to desist).

I was simply reporting the results of the test.  If you don't appreciate my approach, I suggest you ignore my posts. If an Autodesk employee suggests I open a service ticket I will gladly do so.

[barbara.schurig]

Hi,

Thanks for sending your computer specs, the NVIDIA Quadro NVS 420 has currently no certified driver listed for Revit 2013.
You can check the graphic card list on our website, I used W7 64-bit and NVIDIA for this search:
http://usa.autodesk.com/adsk/servlet/syscert?siteID=123112&id=18844534&results=1&stype=graphic&produ...

As Ross Kirby already mentioned, please try out the latest driver for your card. If this didn’t help you can also test a beta release of the driver. NVIDIA already did already some changes on their drivers for Revit (http://forums.autodesk.com/t5/Autodesk-Revit-Architecture/Revit-2013-Seeing-glass-thru-walls-floors-...).
You can also test to turn off Aero, or disabling hardware acceleration. Additionally, if there is another Windows user available on your system, please check out, if it’s the same behavior there.

As you already posted your request in the forum, there is no need to open up a service ticket. Autodesk Support is participating in this forum and there is no difference for us if it’s a post or a ticket.

Barbara

[nelsonweeks]

Thanks for the suggestions Barbara.

I already had hardware acceleration disabled.  I tried going to windows classic and updating to the latest driver.  Still didn't resolve the problem.  Don't know that there is any significance to this, but some of the menus display correctly (Architecture, Annotation,View and Manage) the rest are offset.

Bottom line is it doesn't really prevent any work from being done.  When you actually open a project, all the menus work as expected.

[rosskirby]

Weird.

Here's my last suggestion, and it's a bit of a long shot.  Open your task manager and right click on WSCommCntr3.exe and end task.  You may have to try this before opening Revit to get it to work.  I know sometimes Revit hangs at the splash screen, and killing the WSCommCntr3.exe task fixes it, so something with the startup/loading might be affected by the same fix.

[nelsonweeks]

Thanks for the suggestion Ross, but I don't have that process running.

[barbara.schurig]

Hi,

I mentioned it already, but it was might overlooked. How is the ribbon displayed for other Windows user?
And a new question, did you already try to run a repair installation?
Additionally it could be helpful, if you attach one of your latest journal files here. A short one, please no project needs to be loaded.
You will find the journal TXT file at:
C:\Users\<<USERNAME>>\AppData\Local\Autodesk\Revit\Autodesk Revit 2013\Journals

Regards,

Barbara

[nelsonweeks]

Barbara,

Now that I have created a deployment and installed it on a couple of other computers, it does appear the issue is unique to my machine.  Other computers (a laptop and a desktop) running the same deployment are working fine.

Thanks for all your help and suggestions.

[barbara.schurig]

Hi,

There could be 3 reasons, why Revit is behaving differently on your system.
1.) It could be the installation, in that case a repair installation, or a clean installation will help.
2.) But it’s also possible that it`s caused by your current Windows profile.
3.) And last but not least, the system itself for example, .Net Framework, graphic card driver/settings, Windows settings.

The two easy  tests we can do, is performing a repair installation and creating a new user profile. A clean installation I wouldn’t recommend, because it takes some time and the issue we face here is minor, as you can use all palettes as needed, when the project is open.  But for sure it’s your decision and we can run additional tests as well.
Just let me know.

Regards,

Barbara