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jasonlucas3247
Posts: 3
Registered: ‎10-03-2012
Message 1 of 8 (869 Views)

Railing Post Visibility Issues

869 Views, 7 Replies
10-03-2012 08:17 AM

When I host a railing on a stairway, the railing's end posts disappear in plan view. 3D and section views indicate that the posts are still there, but they do not appear in plan. The attached pdf file shows two railings of the same type: the one on the left is attached to the stairway (post not visible) and the one on the right is attached to the floor (post is visible). What am I missing?

 

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Alfredo_Medina
Posts: 2,834
Registered: ‎06-11-2009
Message 2 of 8 (861 Views)

Re: Railing Post Visibility Issues

10-03-2012 08:30 AM in reply to: jasonlucas3247

This issue was posted some time ago in Augi, here:

 

http://forums.augi.com/showthread.php?138801-Revit-2013-Component-Stairs-Issue&highlight=stair+compo...

 

... and then, it was posted as a question or comment to this Wiki Help article:

http://forums.augi.com/showthread.php?138801-Revit-2013-Component-Stairs-Issue&highlight=stair+compo...

 

Then, there was an upgrade to the software, some time ago, but the original poster of the post in the Augi forum reported that the issue was not corrected with the upgrade.

 

Therefore, the last information seems to be that the problem remains as a known issue. If anybody from Autodesk has some more updated information about this, it would be good to know.

 

 

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*Expert Elite*
Alfredo_Medina
Posts: 2,834
Registered: ‎06-11-2009
Message 3 of 8 (835 Views)

Re: Railing Post Visibility Issues

10-03-2012 12:18 PM in reply to: Alfredo_Medina

In my previous post, the link to the Wiki-help article is the same as the link to Augi. Sorry about that. The correct link to the Wiki article is this one:

 

http://wikihelp.autodesk.com/Revit/enu/2013/Help/00001-Revit_He0/0328-Build_th328/0330-Architec330/0...

 

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Member
jasonlucas3247
Posts: 3
Registered: ‎10-03-2012
Message 4 of 8 (828 Views)

Re: Railing Post Visibility Issues

10-03-2012 12:53 PM in reply to: Alfredo_Medina

Thank-you, Mr. Alfredo, for your response. Do you know if there are any other resources I can look to for help when a "known issue" in Revit, such as this one, continues to go unresolved by Autodesk even months after they've been made aware of it? Unless I'm mistaken, it sounds like they know about the problem, have known about it for at least 5 months, and either can't or won't do anything to fix it. I seem to run into this problem frequently whenever I attempt to find Revit support from Autodesk. It's quite frustrating.

*Expert Elite*
Alfredo_Medina
Posts: 2,834
Registered: ‎06-11-2009
Message 5 of 8 (821 Views)

Re: Railing Post Visibility Issues

10-03-2012 01:09 PM in reply to: jasonlucas3247

I suppose you would have to file a Support Request. If you are under subscription, there should be a place in the subscription center to file a support request.

 

About the issue, I understand it happens with the new stair by component, only. Have you tried with a stair by sketch?

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Member
jasonlucas3247
Posts: 3
Registered: ‎10-03-2012
Message 6 of 8 (815 Views)

Re: Railing Post Visibility Issues

10-03-2012 01:16 PM in reply to: Alfredo_Medina

I've tried attaching the railing to both component stairs and sketched stairs and the problem happens in both cases. I'm unfamiliar with the process of filing a "Support Request" but will check out the subscriptions center or check with our subscriptions administrator. Thanks again for your help.

 

Sincerely,

 

Jason

Product Support
Chris.Aquino
Posts: 405
Registered: ‎06-27-2010
Message 7 of 8 (769 Views)

Re: Railing Post Visibility Issues

10-15-2012 07:31 AM in reply to: jasonlucas3247

This issue has been logged with our Development group who actively working to fix it.

 

The workaround at this time is to use the top/hand rail instead of the pattern rail. top/hand rail could create extension instead (NOTE, you may have to use special baluster as rail extension).

 

 



Chris Aquino
Technical Support Specialist
Customer Service & Support
Autodesk, Inc.


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New Member
BERTGARDNER3626
Posts: 1
Registered: ‎08-14-2012
Message 8 of 8 (659 Views)

Re: Railing Post Visibility Issues

11-15-2012 11:41 AM in reply to: jasonlucas3247

I also can't see posts in plan views. I originally drew the stairs by component, and then converted them to sketch to customize the lower steps. The posts still don't show up after converting component stairs to sketch. Please fix Autodesk!

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