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problems with cloud rendering

4 REPLIES 4
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Message 1 of 5
siri220
235 Views, 4 Replies

problems with cloud rendering

Hello, I have some problems with cloud rendering, "a problem occured the file could not be translated"...how Can I resolve it? thank you

4 REPLIES 4
Message 2 of 5
siri220
in reply to: siri220

up

Message 3 of 5
jack-production
in reply to: siri220

Hi, The error message tells there is some problem to handle the scene data processing, is it possible to send us your project RVT file to help us address the root cause of this issue? Thanks in advance! Jacky
Message 4 of 5
siri220
in reply to: jack-production

how can I send it? thank you

Message 5 of 5
jack-production
in reply to: siri220

could you upload your RVT file to https://360.autodesk.com/ and share it with me: jacky.lee@autodesk.com

 

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