I have had a problem on my laptop PC and get a new one
I need to transfert the licence to the new one but I am no more able to run Revit architecture on the old one to run the licence transfert method to the new PC.
What can I do ?
Thanks for your answer
Contact your Autodesk vendor. They should be able to put you in contact with the proper support. Also, if you're within 30 days of the purchase, you should get installation support from Autodesk.
As an alternative to using the License Transfer Utility, you can simply uninstall on the old and reinstall and activate on the new (which in your case would just be reinstalling and activating on the new as you no longer have access to the old).
Please let me know if you need a download links to the software and or confirmation of your licensing information.
If for some reason you run into an activation error / issue, you can also feel free to send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with the relevant info or contact our Registration and Activation group directly for additional assistance.
Start with some of our most frequented solutions or visit the Installation and Licensing Forum to get help installing your software.