Community
Hello and welcome to the Autodesk Community!
Sorry about your install troubles! Could you please try re-downloading your software following these guidelines?:
- In the preferences or options area of your preferred browser, remove pop-up blockers and allow access to all *autodesk.com sites.
- In the preferences or options area of your preferred browser, delete cookies, temporary internet files, and history.
- Turn off your personal firewall or VPN, if you use one.
- Disable UAC
- Close and reopen your preferred browser.
- Re-download from the Virtual Agent
Please let us know how it goes. If the problem persists please reply back with you system specifications and any new information that arises. Thank you!
Jessica Thrasher
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