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Valued Mentor
IMCornish
Posts: 276
Registered: ‎02-16-2009
Message 1 of 25 (1,361 Views)
Accepted Solution

Floating 'Family Dialog'

1361 Views, 24 Replies
01-14-2013 07:29 AM

I wonder if the sudden appearance of an independant floating 'Family' dialog box is related to my having upgraded the operating system to Windows 8?  I have never seen this before and wonder why it needs to be present and how to get rid of it? All it does is repeat the heading of the 'Properties' panel. Also it has no controls but a close button and a right click menu of 'Move' and 'Hide' but using the close or hide options only removes it from the screen temporarily.

See image below:

 

Floating Family Dialogue.png

Andrew Robertson
Chartered Architect
Robertson Partnership
Truro. UK

Thanks for the video and journal. I clearly see the floating dialog in your video but noting in the journal that indicates what's causing the issue. I did notice your graphics drives are more recent (at least for windows 7) than our certified ones, but I'm not certain if this is helping or hurting the situation.

 

See this link: http://usa.autodesk.com/adsk/servlet/syscert/card?siteID=123112&catID=18254205&id=18844534&product=57&os=8192&hw=36

 

Unfortunately the bottom line on this one is Revit 2013 is not supported on Windows 8 and as such I'm not sure I can offer more at this time. 

 

Thanks again,

 

 

Anybody seeing this issue-

 

Are you running any window managers, such as nView (nVidia) or Hydravision (ATI)?

 

To turn off nView (at least on my Windows 7 machine) I do the following:

Right-click on the desktop>nView Properties

In the resulting Dialog, go to the "Desktop Management" tab.

Under "nView Desktop Manger", click the "Disable" button(if it says Disable, otherwise you are not using nView.)

 

Let us know if this helps.

Joe

 

*Expert Elite*
ccollins
Posts: 866
Registered: ‎09-28-2009
Message 2 of 25 (1,341 Views)

Re: Floating 'Family Dialog'

01-14-2013 01:10 PM in reply to: IMCornish

I'm not sure it is a Windows 8 problem, as I HAVE seen this same thing on a Win7 64 Pro OS.

 

In that case, it was a graphics card/driver issue--cold reboot, turned off hardware accell., updated driver, etc.

and it went away.

Cliff B. Collins
Registered Architect/BIM Manager
Thalden Boyd Emery Architects
St. Louis, MO
Product Support
alan.quinn
Posts: 605
Registered: ‎09-08-2010
Message 3 of 25 (1,309 Views)

Re: Floating 'Family Dialog'

01-17-2013 08:37 AM in reply to: IMCornish

See this for Windows 8 information: http://revitclinic.typepad.com/my_weblog/2012/11/windows-8-and-revit.html

 

Did your check your graphics drives and turn off hardware acceleration? 

 

Thanks for posting.

 

 



Alan Quinn
Support Specialist
Product Support
Autodesk, Inc.
Valued Mentor
IMCornish
Posts: 276
Registered: ‎02-16-2009
Message 4 of 25 (1,289 Views)

Re: Floating 'Family Dialog'

01-21-2013 03:49 AM in reply to: alan.quinn

Have turned Hardware Acceleration off but it is still appearing? Thanks for suggestion but it hasn't worked.

Andrew Robertson
Chartered Architect
Robertson Partnership
Truro. UK
Product Support
alan.quinn
Posts: 605
Registered: ‎09-08-2010
Message 5 of 25 (1,279 Views)

Re: Floating 'Family Dialog'

01-21-2013 07:54 AM in reply to: IMCornish

Can you create a video (jing is free) and send me the corresponding journal file?

 

Do the following:

 

1. Close and re-open Revit (this will give me a clean journal)

2. Open Revit and open the file in question (or any if you can re-create the issue in any)

3. Start recording the video and make sure you capture your entire screen and move your mouse slowly.

3. Re-create the issue (make the floating dialog float)

4. Go here C:\Users\UESR NAME HERE\AppData\Local\Autodesk\Revit\Autodesk Revit 2013\Journals while Revit is still running and cut and paste out your latest journal.

5. Put the video and journal on a Dropbox or other file sharing site and send me the link.

 

Thanks,

 



Alan Quinn
Support Specialist
Product Support
Autodesk, Inc.
Valued Mentor
IMCornish
Posts: 276
Registered: ‎02-16-2009
Message 6 of 25 (1,261 Views)

Re: Floating 'Family Dialog'

01-22-2013 03:38 AM in reply to: alan.quinn

Alan, have does as you have said and sent a link via a private email message to you.  Thanks for your help with this.  You should know that in the recorded instance the 'floating dialog' remained small but usually it is larger giving the name of the family that is currently selected.

Andrew Robertson
Chartered Architect
Robertson Partnership
Truro. UK
Product Support
alan.quinn
Posts: 605
Registered: ‎09-08-2010
Message 7 of 25 (1,238 Views)

Re: Floating 'Family Dialog'

01-23-2013 07:55 AM in reply to: alan.quinn

Thanks for the video and journal. I clearly see the floating dialog in your video but noting in the journal that indicates what's causing the issue. I did notice your graphics drives are more recent (at least for windows 7) than our certified ones, but I'm not certain if this is helping or hurting the situation.

 

See this link: http://usa.autodesk.com/adsk/servlet/syscert/card?siteID=123112&catID=18254205&id=18844534&product=5...

 

Unfortunately the bottom line on this one is Revit 2013 is not supported on Windows 8 and as such I'm not sure I can offer more at this time. 

 

Thanks again,

 

 



Alan Quinn
Support Specialist
Product Support
Autodesk, Inc.
Valued Mentor
IMCornish
Posts: 276
Registered: ‎02-16-2009
Message 8 of 25 (1,228 Views)

Re: Floating 'Family Dialog'

01-24-2013 04:40 AM in reply to: alan.quinn

Alan

Thanks for your help and observations. I understand your comment regarding Windows 8 and hope that support will follow soon. The graphics drivers are Windows 8 versions for my card so this maybe the issue. Iwill have a look at the link you have provided but expect that none of the Nvidia Windows 7 drivers will work with W8, in the meantime I will accept my floating dialog as a fact of life.

Thanks again. 

Andrew Robertson
Chartered Architect
Robertson Partnership
Truro. UK
Valued Contributor
beacharchitect
Posts: 74
Registered: ‎12-06-2006
Message 9 of 25 (1,176 Views)

Re: Floating 'Family Dialog'

02-01-2013 12:16 PM in reply to: IMCornish

Well, I get the same floater with Windows 7 and not just for families but also for views. I just close them out. Annoying but no big problem.

Active Member
GraemePadgham5812
Posts: 7
Registered: ‎07-29-2010
Message 10 of 25 (1,118 Views)

Re: Floating 'Family Dialog'

02-08-2013 03:33 AM in reply to: IMCornish

Hi,

We have the same on multiple machines.

All running Win 7 64bit.

appears with different graphics cards, different driver versions.

hardware accelartion on or off.

some dual screen some not.

 

was fine for a year on 2012, then started appearing, then appeared when 2013 installed.

 

so now does it on 2012, 2013, and is a pain in the..

 

if you close it, it just keeps reappearing.

 

surely autodesk must be able to reproduce this? there must be something calling this dialog box up? and if so surely it can be told not to do so!!.

 

 

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