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File will link, but can't be opened (crashes)

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Message 1 of 2
casquatch
749 Views, 1 Reply

File will link, but can't be opened (crashes)

Hello,

 

We are seeing an odd issue with a file we are sharing with a consultant. On our end, we have absolutely no issues with the file. We created it, and we can open and edit it fine.

 

On the consultants end, they are able to link the file into their model, but when they attempt to open it to look at it directly, Revit will crash.

They are detaching from central, auditing and I also had them try a selective open and closed all worksets. The file still crashed with no worksets being opened.

 

This is in Revit 2015. The only thing I can think of is that they aren't on the current update release (none installed in fact), while we have subscription R2 and UR5 installed on our systems. I read that this shouldn't cause an issue, so I'm hoping that it isn't the differences in Revit updates. I am having them update to the latest to see if that changes anything, I will report back on that.

 

Here is the last portion of the journal file before the crash. Hope this helps.

 

 ' 8:< Loaded elemStream#28: uncompSize=5456, compSize=1640, count=4 
 ' 8:< ::13:: Delta VM: Avail -3 -> 8386116 MB, Used +7 -> 984 MB, Peak +7 -> 984 MB; RAM: Avail -11 -> 4214 MB, Used +10 -> 742 MB, Peak +10 -> 742 MB 
 ' 8:< Loaded elemStream#21: uncompSize=875416, compSize=173819, count=1320 
 ' 8:< Loaded elemStream#18: uncompSize=598715, compSize=121648, count=924 
 ' 8:< Loaded elemStream#14: uncompSize=1995659, compSize=377669, count=1340 
 ' 8:< [ISL] Increment# 14: #elements in table (1665) does not match #elements read (1340) 
 ' 8:< Loaded elemStream#13: uncompSize=2587, compSize=1004, count=8 
 ' 8:< Loaded elemStream#10: uncompSize=14096, compSize=2623, count=35 
 ' 8:< ::13:: Delta VM: Avail -52 -> 8386064 MB, Used +49 -> 1033 MB, Peak +49 -> 1033 MB; RAM: Avail -53 -> 4161 MB, Used +57 -> 800 MB, Peak +57 -> 800 MB 
 ' 8:< Loaded elemStream#8: uncompSize=26098550, compSize=4838187, count=32383 
 ' 8:< [ISL] Increment# 8: #elements in table (37819) does not match #elements read (32383) 
 ' 11.367037          8:<<<loadLatestVersion 
 '  0.060035          8:<<<commitSwapouts 
 ' 11.430135         7:<<loadSelectedEpochs 
 ' 6:< do decommitDocument 
 ' 11.954124        6:<<TrustedUtility::readStreams 
 ' 6:< Current project ADocument version:2660 
 '  0.494381          8:<<<updating dependencies in delayed deletion 
 '  0.000966          8:<<<getAllNonexistentParents in delayed deletion 
 '  0.014576          8:<<<findAppInfoNonexistentParents in delayed deletion 
 '  0.001107          8:<<<pADoc->deleteElementsAndChildren in delayed deletion 
 '  0.009049          8:<<<debug check findAppInfoNonexistentParents in dp 
 '  0.525172         7:<<overall delayed deletion from upgrade 
 ' 6:< ::13:: Delta VM: Avail 8386064 MB, Used +2 -> 1036 MB, Peak +2 -> 1036 MB; RAM: Avail -9 -> 4153 MB, Used +10 -> 811 MB, Peak +10 -> 811 MB 
 '  0.028049         7:<<<forceResetOfElemRecOwnerCache 
 ' 5:< ::13:: Delta VM: Avail -33 -> 8386032 MB, Used +32 -> 1068 MB, Peak +32 -> 1068 MB; RAM: Avail -27 -> 4127 MB, Used +29 -> 840 MB, Peak +29 -> 840 MB 
 '  1.348675!!!!!!!! 7:!!!BIG_GAP ADocumentUpgrade::docUpgrade [C:\Users\████████\Downloads\████arch_Cntrl15.rvt] 
 '  1.953039        6:<<ADocumentUpgrade::docUpgrade [C:\Users\████████\Downloads\████arch_Cntrl15.rvt] 
 ' 13.939135      4:<<loadSerialize 
 ' 13.939262     3:<<LoadFromStorage 
 ' 3:< ::13:: Delta VM: Avail +89 -> 8386121 MB, Used 1068 MB; RAM: Avail +44 -> 4171 MB, Used -45 -> 796 MB, Peak +0 -> 841 MB 
 ' 3:< DummyStorage destroying DataStorageInterface 0x0000000034704B10 
 '  0.005761     3:<<<relinquishAllLocks 
 ' 2:< SLOG $64f533cd 2014-12-17 08:53:28.934 <Open:Local 
 '  0.002291     3:<<<fileExists? 
 ' 2:< SLOG $64f533cd 2014-12-17 08:53:28.937 <Open 
 '  0.002795     3:<<<fileExists? 
 ' 2:< SLOG $64f533cd 2014-12-17 08:53:28.940 <Session 
 '  0.002744     3:<<<fileExists? 
 '  0.036946      4:<<<forceResetOfElemRecOwnerCache 
 ' 4:< Unnecessary nesting;Document\PostLoadDocument.cpp;169;String_Revit_DelayedPropagatoinRegen ;N++E(N); 
 ' 5:<   System (MB) [Available /  Total ]  [Revit Memory Usage (MB)   ] 
 ' 5:< RAM Statistics:     4170 /     8136       797=InUse      841=Peak  
 ' 5:< VM  Statistics:  8386121 /  8388607      1068=InUse     1068=Peak  
 '  0.000552        6:<<<ppg constructor 
 '  0.000056        6:<<<updating dependencies in dp 
 '  0.000743        6:<<<notifyAppInfosOfDP(0) 
 '  0.000004         7:<<<updating dependencies in delayed deletion 
 '  0.000948         7:<<<getAllNonexistentParents in delayed deletion 
 '  0.006688         7:<<<findAppInfoNonexistentParents in delayed deletion 
 '  0.000008         7:<<<notifyAppInfosOfDP(1) 
 '  0.011791        6:<<delayed deletion from merge 
 '  0.027122       5:<<DelayedPropagation::delayedPropagation 
 '  0.000027        6:<<<EndOrAbortUndoTransaction() -- trackers regen;DOPT; 
 '  0.000003        6:<<<EndOrAbortUndoTransaction()--AtomViewReferencingUpdate();DOPT; 
 'C 17-Dec-2014 08:53:29.011;   5:< Assertion failed: line 74 of d:\ship\2015_px64\source\revit\revitdb\errorhandling\BasicWarning.cpp 
 '  0.000361====== 5:<<EndOrAbortUndoTransaction();DOPT; 
 ' 4:< DBG_INFO: Exception thrown from requestFinishTransaction. Acquiring the proxy back and re-throwing the exception to the upper caller.: line 1045 of d:\ship\2015_px64\source\revit\revitdb\undo\UndoTransaction.cpp. 
 ' 4:< Exception occurred 
 'C 17-Dec-2014 08:53:29.011;   4:< ExceptionCode=0xe06d7363 ExceptionFlags=0x00000001 ExceptionAddress=000007FEFDC1940D 
 ' 4:<   System (MB) [Available /  Total ]  [Revit Memory Usage (MB)   ] 
 ' 4:< RAM Statistics:     4166 /     8136       800=InUse      841=Peak  
 ' 4:< VM  Statistics:  8386117 /  8388607      1072=InUse     1072=Peak  
 ' 4:< Connecting session [$f6e13357] to Worksharing Log [C:\Users\Amiller\AppData\Local\Autodesk\Revit\Autodesk Revit 2015\Journals\journal.0087.txt] 
 '  0.000016       5:<<<WorksharingLog::getSlog [] 
 ' 4:< Additional IP address/name found for host DMaggard: 10.30.1.34  
 '  0.000023        6:<<<EndOrAbortUndoTransaction() -- trackers regen;DOPT; 
 '  0.000181       5:<<EndOrAbortUndoTransaction();DOPT;/ALL_GAPS   0.000158/TurnOff_GAPs 1% 
 ' 4:< Unconverted MessageBox "An unrecoverable error has occurred.  The program will now be terminated.  All of your data has been recently saved, so there is no need to create recovery files." 
  'E 17-Dec-2014 08:53:53.825;   4:< 
  Jrn.AddInEvent "AddInJournaling" , "MessageBox(OK,Revit).Click(Cancel)"
  'H 17-Dec-2014 08:53:53.833;   4:< 
  Jrn.Data "MessageBox"  _
          , "IDOK", "An unrecoverable error has occurred.  The program will now be terminated.  All of your data has been recently saved, so there is no need to create recovery files."
  'C 17-Dec-2014 08:53:53.833;   4:< program terminated 

 

If anyone has any thoughts as to why this is happening, please let me know and we'll test them out. The weird thing is that the file links in fine and updates, just can't be opened.

 

Thanks all,

 

Casey

 

1 REPLY 1
Message 2 of 2
casquatch
in reply to: casquatch

Ok. I just heard back from the consultant that after updating to the latest software release they were able to open the file without issue.

 

So turns out there are some incompatibility issues with the updates in Revit 2015. Not sure which update caused the issues though, but I believe they are now running on UR 5 for Revit 2015.

 

Thanks all,

Casey

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