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Corrupt element causes file to become corrupt - unable to recover

5 REPLIES 5
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Message 1 of 6
mickdunn
560 Views, 5 Replies

Corrupt element causes file to become corrupt - unable to recover

I have been receiving the error "Element 1013806 became corrupt at some time before this session" etc.  I get prompted to create a recovery file however the recovery file and the original file are both rendered corrupt and cannot be opened.  I am prompted to send the file to Autodesk to be recovered.  A couple of problems - the file is over 100mb and anytime I try to do anything through subscription centre (lodge support request, download latest versions etc), I end up with page not found errors at all URLs beginning with: https://login.salesforce.com/?  It doesn't matter which browser I use.

 

This file has, of course, become corrupt on a major submission date.  I am able to rollback to a previous version but am unable to delete the offending element and it's only a matter of time before I accidentally stumble across said element again causing the whole process to repeat.

 

If I could have directly lodged a support request I would have.  I can be contacted directly via email if that is preferable.

5 REPLIES 5
Message 2 of 6
LisaDrago
in reply to: mickdunn

Have you opened a support ticket with Autodesk support without trying to attach the file?

Do you have a case number? 

Usually they will give you an area you can upload a large file for them to assist.

 

LD


If this helped solve your issue - remember to 'accept as solution' to help other find answers!
You can't think AutoCAD and run Revit.
Email: LisaDragoEE@gmail.com
Message 3 of 6
mickdunn
in reply to: LisaDrago

The problem is I can't open a support ticket because I can't get onto their support site. It always fails to resolve the DNS for me. I was hoping someone could provide me with a different way to get in touch.
Message 4 of 6
LisaDrago
in reply to: mickdunn

Okay, let me see if I can escalate this from here...
LD

If this helped solve your issue - remember to 'accept as solution' to help other find answers!
You can't think AutoCAD and run Revit.
Email: LisaDragoEE@gmail.com
Message 5 of 6
mickdunn
in reply to: LisaDrago

Thank you for your help but I was able to get through to support and open a case. Not sure what the issue was but it seems to have resolved itself (the DNS issue, not the file corruption).
Message 6 of 6
LisaDrago
in reply to: mickdunn

Okay, glad you were able to get to them.
LD

If this helped solve your issue - remember to 'accept as solution' to help other find answers!
You can't think AutoCAD and run Revit.
Email: LisaDragoEE@gmail.com

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