I'm trying to create a new local file but the option is greyed out (not available). We're using Revit Server 2013 and we have one Central Server and two Accelerators in different locations. This issue is affecting only one of the two locations.
What should we do?
Jonatas C. Olim
From your description, it sounds like the Create New Local checkbox is grayed out for a user working through one of the (two) accelerators.
To see if the issue is related to the accelerator, setup Revit to connect directly to the host server and see if the issue continues.
If the issue does not occur when connected directly to the host server, then we know the issue is related to the accelerator. In this case look at the accelerator setup, possibly try reinstalling.
If the issue does continue when connected directly to the host server, then we know it is not related to the accelerator. In this case we can look at the workstation (test other systems at the same location) and the connection between the locations.
Some network connection requirements to be aware of:
- The workstation needs to be able to communicate directly with the host server (and accelerator when applicable).
- The system names need to be consistent between the LAN and WAN (i.e. the name used to access the host server/workstation/accelerator has to be the same across all networks).
- The IP addresses need to be consistent between the LAN and WAN.
- The IP address needs to resolve to the system name and vice versa. If I ping the server name, and get its IP address, and then I resolve the server name from the IP address (using ping -a), I should get the same name I started with.