Revit Architecture

Revit Architecture

Reply
New Member
bcfoley
Posts: 2
Registered: ‎08-01-2012
Message 1 of 6 (3,331 Views)

2013 Revit Update Error "Product could not be located on your computer"

3331 Views, 5 Replies
08-01-2012 09:04 AM

I downloaded the autodesk_revit_archotecture_2013-64x_update1.exe and installed this update on my computer, which worked.

 

When my co-worker tried to install the same update, he received an error message that reads:

"The update release could not be installed because the expected Autodesk product could not be located on your computer.  Make sure that you are using the correct update release for the product."

 

We both have Revit 2013 and both have 64 bit machines.  Any ideas on what is causing this error?

Contributor
MikeMaloney
Posts: 24
Registered: ‎07-09-2012
Message 2 of 6 (3,320 Views)

Re: 2013 Revit Update Error "Product could not be located on your computer&

08-01-2012 10:16 AM in reply to: bcfoley

It Sounds like you have the wrong update.........there is one for RAC 2013 "Standalone" verson like old, and the New REVIT   "common called OneBox".  verify which version you own and get the proper one accordingly.

 

HTH.

 

Mike

Mike Maloney
BIM Design Automation Coordinator
CH2M Hill
*Expert Elite*
DarrenP
Posts: 7,686
Registered: ‎09-13-2007
Message 3 of 6 (3,313 Views)

Re: 2013 Revit Update Error "Product could not be located on your computer&

08-01-2012 12:21 PM in reply to: MikeMaloney

if your running revit from the buidling design suite you need to download this one: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=20121968&linkID=16831210

New Member
ci_co
Posts: 2
Registered: ‎11-01-2012
Message 4 of 6 (3,043 Views)

Re: 2013 Revit Update Error "Product could not be located on your computer&

11-01-2012 08:07 AM in reply to: DarrenP

Yea this was wrecking my head. There are two different download sites –

 

Revit standalone:

Update 1: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=20121970&linkID=9273944

Update 2: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=20679231&linkID=9273944

 

as part of the design suite

update 1: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=20121968&linkID=16831210

update 2: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=20679039&linkID=16831210

 

Depending on which you have installed one will work – the other you get ‘cannot install as expected Autodesk product cannot be located on your computer’ error message

 

Autodesk should make this known on both pages. Would avoid needless confusion and frustration.

Valued Contributor
tkendrick
Posts: 84
Registered: ‎11-23-2011
Message 5 of 6 (2,916 Views)

Re: 2013 Revit Update Error "Product could not be located on your computer&

11-26-2012 04:58 AM in reply to: ci_co

I had the same problem and even considered that there would be a different update for "One Box" versus stand-alones, but I didn't find the different download site.

 

Autodesk - Please make it MORE CLEAR which one is which and where to download them.

----
Use this link to tell Autodesk about features you need:
http://usa.autodesk.com/adsk/servlet/index?siteID=123112&id=1109794
Active Member
squid44th
Posts: 7
Registered: ‎05-09-2007
Message 6 of 6 (2,649 Views)

Re: 2013 Revit Update Error "Product could not be located on your computer&

02-01-2013 08:16 AM in reply to: tkendrick

I have tried BOTH update 2 versions and neither one works for me.  We keep getting stalled at 85% and then it sits there doing nothing, wait, it says "Gathering required information..."  You say there are 2 separate update files one for just Revit 2013 and one for Revit 2013 BDS, but if you look, they are both the same size 83,079kb (I'm just saying)

Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Announcements
Do you have 60 seconds to spare? The Autodesk Community Team is revamping our site ranking system and we want your feedback! Please click here to launch the 5 question survey. As always your input is greatly appreciated.