This may be related to the installer not being able to install and run the Visual C++ 2010 Redistributable package. You can try to install it yourself then run Autodesk Remote’s installer.
Could you provide some additional information?
· What OS are you installing on?
· Does this crash happen on all systems you install on, or only one?
· Would you be willing to provide us the installer logs?
Attach the following files found at: %localappdata%\Temp (open file explorer and copy that exact line in, it will take you to the temp folder)
- All files starting with osvc_
MY OS: Windows 7 Professional w/ service pack 1.
Autodesk Remote installtaion does not work on this computer only.
See attached installtion log.
We´re trying to install Autodesk Remote to one of our desktops and a laptop. Both installations stop at the point when "Cheking connctivity to download server on port 443" and later give "error code: -550" message.
Is there a work around for this problem? We have tried solutions posted on this discussion.
Thanks in advance
Sounds like a firewall relates issue. If you have disabled your local firewall it may be a firewall or web proxy on your network blocking the connection. Have you worked with your It group to ensure that port is open?
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