I have finally installed Autodesk Remote on my computer (I had to turn off my AntyVirus program to finish installation). I logged in to my A360 account and I try to share my desktop. I always get this information.
I tried over 30 times, and twice I turned on sharing succesfully. But when I tried to connect from iPad connection was lost. Now, trying on 3 different networks (2 corporation networks and 1 hot spot) I can't turn on sharing my dekstop, or it works very rare.
The most common cause for this kind of error is that the service is unable to connect due to a firewall or other network restriction The following ports must not be explicitly blocked on either the local machine or any intervening firewall between the local machine and the internet (for both host and client machines):
I turned off my firewall, so all my ports were open. I also turned off my AntiVir, and then I've tried to run Autodesk Remote. It still doesn't work. Please see the screen. I can't do nothing more.
Offtopic: In next month, I'm going to present this tool to all polish VARs. It will be nice if it will be working fine. I also talked with polish Autodesk application engineers and it doesn't work on their computers too...
If the ports and domains mentioned earlier are open as far as you can tell there may be a antivirus of security software blocking remote. I recently encountered a case where Autodesk Remote would not connect until the Trend Micro Antivirus software was disabled on a client.