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Install error

7 REPLIES 7
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Message 1 of 8
dgorjup
919 Views, 7 Replies

Install error

Error on installation is

"There was an error installing the Autodesk Remote Service.

Service install Error Code: -500"

and installation aborts.

 

This is my home computer built specifically for running Inventor Ultimate Suite. I7, Win7 64 bit, nvidia GTX660 TI.

 

Remote connection loaded fine on my HP work system.

 

Used the same install executable on both machines.

Thanks,

Dave Gorjup

Dynamic Aviation

 

 

7 REPLIES 7
Message 2 of 8
moberlin
in reply to: dgorjup

I had an installation error on my first try.  After turning off my virus protection it worked fine.

Message 3 of 8
asburyj
in reply to: moberlin

Hello Dave,

 

This -500 error means "WebCL installer timed out.". This indicates a permissions issue or there is a security or antivirus software blocking the install. Please ensure you are installing with an administrator account and your antivirus is disabled. You may also wish to disable UAC (http://windows.microsoft.com/en-us/windows7/turn-user-account-control-on-or-off)



Jeffry Asbury
Message 4 of 8
ThomasStorm5382
in reply to: moberlin

Thanks! It was the same for me. Turned anti-virus off during installation.

Message 5 of 8

Hi I have the same problem. Same error. Virus Scan has been disabled and UAC set to never.

 

Install will stick at

 

Execute: "c:\program files (x86)\autodesk\autodesk remote\servicesinstall.exe" /install

 

Can someone help?.

Message 6 of 8
asburyj
in reply to: davidlogan87

Could it be perhaps you lack permissions? Is your account an administrator account on your system?



Jeffry Asbury
Message 7 of 8
lutzy3d
in reply to: asburyj

I had the same problem and I am admin on my computer. Any ideas?

Message 8 of 8
asburyj
in reply to: lutzy3d

Most likely if it's not permissions that it would be an antivirus/antimalware software blocking the service creation



Jeffry Asbury

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