Remote General Discussion

Remote General Discussion

Reply
Contributor
tthomason
Posts: 21
Registered: ‎07-21-2008
Message 1 of 8 (1,110 Views)
Accepted Solution

how can I get the remote program download

1110 Views, 7 Replies
10-24-2013 12:35 PM

Every time I hit the link from my email it has me logon but it never goes to the remote down load. Usual stupidity of autodesk.

*Expert Elite*
pendean
Posts: 22,172
Registered: ‎11-06-2003
Message 2 of 8 (1,103 Views)

Re: how can I get the remote program download

10-24-2013 01:48 PM in reply to: tthomason
So you are having a subscription site problem? it's the only way to get the app: try logging into subscription manually first and skipping your 'email' link.
Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
Contributor
tthomason
Posts: 21
Registered: ‎07-21-2008
Message 3 of 8 (1,097 Views)

Re: how can I get the remote program download

10-24-2013 02:45 PM in reply to: tthomason

The problem is the website. I logged in thru subscription and still it would never take me to my download. Finally had to contact my reseller and he sent me a link. As usual a really bad website from autodesk. You would think that by now they would know how to make a good website. It's only good if you want to buy something, need support or anything else good luck you're on your own.

*Expert Elite*
pendean
Posts: 22,172
Registered: ‎11-06-2003
Message 4 of 8 (1,088 Views)

Re: how can I get the remote program download

10-25-2013 03:41 AM in reply to: tthomason
It's good to blow off steam :smileyhappy:
Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
Contributor
tthomason
Posts: 21
Registered: ‎07-21-2008
Message 5 of 8 (1,081 Views)

Re: how can I get the remote program download

10-25-2013 09:08 AM in reply to: pendean

Agreed. I get grouchy in my old age. It took almost 30 minutes to get the file. Actually seems to work semi ok. I'm taking a trip in a week and need to have access to my computer and files from the office. Tried it out and found out I will need someone in the office to standby my office computer. Whenever I connect with the "Remote" it puts my office computer in the login screen and you have to re-log in and then it works and it seems to work well.

  Still the Autodesk websites do drive me nuts. Seems 9 times out of 10 the site or sites make things more difficult than they should be. I'm just an old timer and like things to run fast and let me get what I'm there for and get out.

Valued Mentor
DuncanBrannan82
Posts: 314
Registered: ‎02-11-2007
Message 6 of 8 (1,054 Views)

Re: how can I get the remote program download

10-28-2013 10:05 AM in reply to: tthomason

Hi,

 

I actually found the Installer fairly easy to locate...

 

Go to the Autodesk Exchange Apps wesbite, http://apps.exchange.autodesk.com/en

 

Select a Store, e.g. Autodesk Inventor http://apps.exchange.autodesk.com/INVNTOR/en/Home/Index

 

Search for Autodesk Remote or select the icon on the Featured apps, http://apps.exchange.autodesk.com/INVNTOR/en/Detail/Index?id=appstore.exchange.autodesk.com%3aautode...

 

Sign in with your Autodesk ID and you should see a "FREE" button to download :smileyhappy:

 

Regards,


Duncan

Duncan Brannan

If my post was helpful to you, please could you give "Kudos" and/or mark the "Accept as Solution" button(s) below. Thanks in Advance!
New Member
dimitroff
Posts: 1
Registered: ‎12-11-2013
Message 7 of 8 (736 Views)

Re: how can I get the remote program download

12-11-2013 09:05 AM in reply to: DuncanBrannan82

I think the issue here is, it is not clear that you have to sign in - again. I sigend into the subscription serivce but it did not carry over to this site. You have to sign in again.

Contributor
tthomason
Posts: 21
Registered: ‎07-21-2008
Message 8 of 8 (727 Views)

Re: how can I get the remote program download

12-12-2013 01:24 PM in reply to: dimitroff
Just to let you know. At the time I signed in for multiple attempts at getting to the file to download. Each attempt was unsuccessful. My solution was to contact my provider and they were able to get me a link that allowed me to download the file. I see above that many were trying to be helpful but I'm not a novice in regards to autodesk. My main problem was, and is, that the website should have been much easier to use and not required me to go to my software provider for help. Autodesk needs to fix these types of problems and that is why I gave them a hard time about it.
Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.
Need installation help?

Start with some of our most frequented solutions to get help installing your software.

New Remote Category!

The Remote forum has moved into it's very own category page, and can no longer be found within the Additional Product Forums.