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Can't sign in "Your account is not associated with an Autodesk Subscription"

9 REPLIES 9
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Message 1 of 10
mikew
1447 Views, 9 Replies

Can't sign in "Your account is not associated with an Autodesk Subscription"

Anyone else getting this error? Remote worked fine for me a long time, but the last month I haven't been able to use it. I sign in using my email and password (I do have a subscription to Ultimate Product Design Suite), and get the error "Your account is not associated with an Autodesk Subscription. Subscribe to use this service"

 

Any ideas on a fix for this? Or, a better program (I know, no way there is something better out there than what Autodesk is making...)?

 

Thanks,

Mike

9 REPLIES 9
Message 2 of 10
mikew
in reply to: mikew

Or did they kill off Remote and not say anything? I can't find a download link anywhere for it (on, IMO, one of the most poorly designed websites I've ever used).

Message 3 of 10
asburyj
in reply to: mikew

Autodesk remote is still a subscription benefit. Is you subscription still active? Also, you need to have the remote feature assigned to your accout by the contract manager if you are not the contract manager yourself. 



Jeffry Asbury
Message 4 of 10
mikew
in reply to: asburyj

Subscription is active until 2016. Remote worked fine for me up until about a month or so ago when I started getting that error. I am the contract manager (I checked My Profile). Is there a way to turn Remote back on if that's the problem?

 

I believe this all of this did happen around the time my contract would have expired. It does still say it's active until 2016 when I checked just now.

Message 5 of 10
asburyj
in reply to: mikew

Let's confirm that the remote feature is on your account. Can you login to manage.autodesk.com and confirm Autodesk remote is listed as a feature on your account? It should look like the below 

 

remote.jpg



Jeffry Asbury
Message 6 of 10
mikew
in reply to: asburyj

No, it is not listed there. I get-

 

Storage

Autodesk AutoCAD 360

Autodesk 360 Mobile

Online Map Data

InfraWorks Model Builder

InfraWorks Online Raster Data

 

My Contract Details lists me as having Autodesk Product Design Suite Ultimate until June 7, 2016.

 

I did get it to download from here-

 

https://apps.exchange.autodesk.com/INVNTOR/en/Detail/Index?id=appstore.exchange.autodesk.com%3aautod...

 

But it's the same version I already have, and I get the same "Your account is not associated with an Autodesk Subscription" error.

Message 7 of 10
asburyj
in reply to: mikew

Well not having the feature showing on the account explains why you can't login to Remote. The question would be why the feature doesn't show. If you are on subscription it should be there automatically. I am going to go ahead and escalate you a case into our ticketing system and have our subscription team take a look at your account and get back to you. 



Jeffry Asbury
Message 8 of 10
mikew
in reply to: asburyj

Any updates? I haven't heard anything else about this. Thanks.

Message 9 of 10
asburyj
in reply to: mikew

They reported on friday that your account has been repaired. Are you able to check it again now and confirm?



Jeffry Asbury
Message 10 of 10
mikew
in reply to: asburyj

Yes, checked it this morning when I got into work and everything's working the way it should now. Thanks!

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