Do you have blank drop-down fields?

[dembkod]

I have seen this behavior once or twice and wanted to get this infromation out there. The symptoms are blank or limited drop-down fields in various areas:

1.)    When a user tries to create a new project, there are no catalogs available from the Catalog drop-down field

2.)    When a user tries to create a new project, there is only one currency to select

3.)    When you click Edit > Preferences > Mapping there are no selections available from the "Publisher" drop-down

You can remove the QTO user configuration file and QTO will reset the QTO desktop layout and drop-downs. The file is located in a folder that looks something like this:

C:\Users\**YOUR_USERID**\AppData\Local\Autodesk,_Inc\Autodesk.Takeoff.exe_Url_us15efswbxuumf4v4jp04lwefijke2eg

Locate the latest numeric folder, 5.0.16.0

In this folder, delete the user.config file and start QTO to rebuild a new config file. If you cannot see the folder in Windows Explorer, you may need to turn on hidden files and folders in Windows Explorer. Click Tools > Window Options > View and select “Show hidden files, folders, and drives”.

Thank you for participating in our community!

David Dembkoski                

Product Support Specialist

Autodesk Product Support