Problem: Some of you may have a question about a drawing or may have an installation or licensing error pop up on your screen. In many instances it is easier to share the screen image than try to explain the issue or type out the error code. Many of you already know how to do this. But there are a few that do not, or they are not doing it effectively - because they attach the image in a Word doc or a PDF. This is not preferred.
Solution: Using simple shortcut keys and included default programs, you can quickly and easily capture just the portion of the screen that you want to share and insert the image directly into your message. To do so, please