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hp designjet 500 42 and autocad 2015 does not support the driver/ print

52 REPLIES 52
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Message 1 of 53
arshadmirza786
30852 Views, 52 Replies

hp designjet 500 42 and autocad 2015 does not support the driver/ print

i am using windows 8.1 and autocad 2015 installed from other softwares like Acrobat i can print on my plotter hp 500 42 very nice but autocad 2015 says the divers are not installed is there any remedy for this issue or this plotter to be through-en out too thanks
52 REPLIES 52
Message 2 of 53
tom.harris
in reply to: arshadmirza786

I have the same problem on windows 8.1 with a HP 800 Designjet 

Message 3 of 53
pendean
in reply to: arshadmirza786

The HP500 and HP800 have Win8.1 drivers from HP.COM?
Message 4 of 53
arshadmirza786
in reply to: pendean

I have up dated the diver even than not success full may be it is with autocad 2015
Message 5 of 53
pendean
in reply to: arshadmirza786

And the answer to my last question is??? If you don't know what a pc3 file is ask, don't pretend the question is not there.

Your assumption may be true if you have another AutoCAD version on your PC that can plot to your plotter.
Can you print to your plotter from other applications? That's the real test.
Message 6 of 53
arshadmirza786
in reply to: pendean

Yes, now a days I make a PDF, than print my day work on this printer and have no problem before I have 2014 and there was no problem It is only with AutoCAD 2015 I am sure
Message 7 of 53
pendean
in reply to: arshadmirza786

It looks like an adjacent post is reporting the same issue with 2015 and another HP device.
Message 8 of 53
arshadmirza786
in reply to: pendean

Sorry for delay

I was waiting may be Autodesk in collibration with HP issue some hotfixs

 

I think

1  HP up loaded the drivers      in Apr 2013

2  Windows 8.1 update 1 was in Apr 2014

3  AutoCAD 2015 has been     in Apr 2014

 

and these 3 friends should look in to matter and get a remady in near futuer

It in reply of "Autodesk Community Team" which ask to "mark one as an Accepted Solution"
Thanking you

Message 9 of 53
pendean
in reply to: arshadmirza786

Thank you for the follow up.
Message 10 of 53
arshadmirza786
in reply to: pendean

I will say Thank you I any one solve my problem
Message 11 of 53

We have the same problem. Windows 8.1 Pro, AutoCAD 2015 LT, DesignJet 800 42. We can't select the plotter from selectbox in printer dialog. But from AutoCAD 2014 LT everything's ok on the same computer, and also from other apps. So for now it's only problem in AutoCAD 2015.

Message 12 of 53
wlaviolette
in reply to: marek.dohnal

I am using 8.1 op sys with AutoCAD 2015, AutoCAD LT 2015, and AutoCAD 2014. The HP DesignJet 500 25" printer is only working with the 2014 version. One of my fellow instructors at college is experiencing the same problem.

 

I believe AutoCAD 2015 versions have a printer problem on Windows 8.1!

Message 13 of 53
sergiosimonea
in reply to: wlaviolette

same problem..hp800 42 - windows 8 64 bits, autocad 2014 ok, problem only with Autocad 2015. 

Message 14 of 53
CrystalPearson
in reply to: pendean

Dean,

 

I'm hearing of more people who are also having this issue when printing.  This user has the HP 800, and they do have the latest drivers from HP.  The user in this case was using the old .pc3 plotter wizard and getting an error "Test Failed" then "Bad System Driver".  I had him try to connect to the Printer without using the Wizard - just choosing the HP from the System Printer list in the Print Command.   He gets an error that refers to a DWF when he tries that, which seems very odd. 

 

Can we revisit this issue?  He is able to save to PDF and then print the PDF to the HP just fine.  As it stands the user cannot print to the HP 800ps from 2015 at all, even though he could from 2014. 

Message 15 of 53
heczko
in reply to: arshadmirza786

Hi,

have the same problem (Win 8.1, HP DJ 500, ACad 2015).

Problem fixed after disabling digital driver signature control.

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Message 16 of 53
wlaviolette
in reply to: heczko

How do you do that?
Message 18 of 53
CrystalPearson
in reply to: heczko

Thanks heczko, unfortunately it didn't work for this user.
Message 19 of 53
heczko
in reply to: wlaviolette

Hi,

1)download latest HP drivers

2)install them, it ends with "problem with digital signature" - ignore

3)disable control - http://download.hiti.com/Files/Others/How%20to%20disable%20digital%20signature%20enforcement%20on%20...

4)and plotter works for me now

 

We have 5 workstations with Win8.1 and ACad Electrical2015 - all of them works fine now.

Message 20 of 53
arshadmirza786
in reply to: heczko

according to ur instruction I have diable the signatures

 

But still the message recieved is attached here with

 

I have got no change in my position

 

may be u r lucky and it solve ur problem

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