Printing and Plotting

Printing and Plotting

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New Member
SimonWeel
Posts: 2
Registered: ‎06-27-2002
Message 1 of 8 (95 Views)

Designjet 800 problems

95 Views, 7 Replies
06-27-2002 08:57 PM
Hi,
In may, we switched from the Designjet 650c to the Designjet 800PS, 42". On the Windows NT 4 workstations, I installed both the Windows (HP/GL) and the Postscript driver. The machine is hooked to a NDS queue.

We have some problems with it. And after searching the forums at Autodesk and HP, we're not the only one having those problemens. Here they are, in random order.

* Problem 1 *
When plotting from AutoCAD, we use the HP/GL driver. When I plot a drawing from AutoCAD, it takes AutoCAD about 10 minutes to calculate the plot. With the Designjet 650c, the same drawing took AutoCAD about 20 seconds to calculate the plot.

Users think AutoCAD hangs and shut it down. When they try again, they get the same result and hence, start complaining.

The reason for using the Windows (HP/GL) driver with AutoCAD is that it is more flexible with different paperformats. You can define different pagesizes and it has the 'inked area' option so you don't waste paper. I haven't found those options in the Postscript driver?

* Problem 2 *
When we plot a drawing, the machine plots some of it, trims it off, then plots the whole drawing without error. Which is okay, but it's a waste of paper. When it plots some of it, it seems to do bits & pieces of the model, nothing from paper space as yet; it seems to plot the 'earliest drawn' stuff, ie. the oldest entities, and then just stops, and then prints the whole drawing. It does it from MX too, it's not just CAD.

* Problem 3 *
When plotting a drawing, dots are plotted as dashes. That looks very ugly.

* Problem 4 *
When plotting from AutoCAD and using the "full preview" button from either model- or layoutview, it crashes with a "Fatal error: unhandled exception violation blahblah".

If you don't use full preview, the drawing plots fine. I searched the knowledge base on both the Autodesk and HP site and found a possible solution: disable plot logging. And so I disabled plot logging, but that won't do the trick. AutoCAD still crashes when trying a full plot preview.

* end *

We did'nt have all those problems with our Designjet 650c. I searched the forums on the Autodesk and HP site and found numerous messages with these same problems, but no solutions however.

We use Windows NT 4.0 (Dutch language) on the workstations, NetWare client for NT 4.71, AutoCAD 2000i (English, with most recent patch), the most recent printerdrivers, the Designjet firmware is up-to-date, Windows NT is patched and fixed with all patches and fixes. The server runs NetWare 4.2 and is up-to-date with patches and fixes.

I tried several things, like configuring the plotter in Windows to print directly to the network queu without spooling locally, but that doesn't help. I switched off the "Plot progress dialog", but it shows up anyway. And it makes no difference. Tried drivers for other model HP designjets.
Tried the drivers shipped with Windows NT 4. It all makes no difference. Disabled 'SpoolSmart'. No difference. Tried the latest NetWare client (4.83) with the latest fixes. It doesn't solve anything.
AutoCAD 2000i is updated with the latest service pack and fixes. There is no specific plot update for AutoCAD 2000i (there is one for AutoCAD 2000).


Talked to a HP support person. He said the NetWare client was to blame. According to him, the driver doesn't support NetWare. If we didn't plot to a NetWare queu, but configured the workstation to print over IP, the problem would be solved. Well, it did solve one problem: the time needed for AutoCAD to produce the plotfile decreased a lot. But still crashed when doing a full preview.

So, after spending lots of hours trying to tackle these annoyances, I don't get much further.

And then there's the NetWare question. When I installed the driver using the setup CD, it recommended printing to a NetWare NDS printqueue. So what's this about 'this driver doesn't support NetWare' as the HP support person said?

It seems to me like a problem of both firmware and driver?

Greetings,

Simon Weel
*Saadallah, Dean
Message 2 of 8 (95 Views)

Re: Designjet 800 problems

06-27-2002 09:48 PM in reply to: SimonWeel
I will leave the other problems to more experienced networking guys around
here, but I do believe to plot preview crash is a video card/software
problem, not AutoCAD's or Plotter software or Netware related. Try updated
video card drivers, and/or video card hardware acceleration reduction (or
just turn it off).

--
Dean Saadallah
http://www.pendean.com
Expanded Links Page
http://www.pendean.com/lt/links.htm
--


"SimonWeel" wrote in message
news:f0f0768.-1@WebX.maYIadrTaRb...
> Hi,
> In may, we switched from the Designjet 650c to the Designjet 800PS, 42".
On the Windows NT 4 workstations, I installed both the Windows (HP/GL) and
the Postscript driver. The machine is hooked to a NDS queue.
> We have some problems with it. And after searching the forums at Autodesk
and HP, we're not the only one having those problemens. Here they are, in
random order.
>
>
> a.. Problem 1 * When plotting from AutoCAD, we use the HP/GL driver. When
I plot a drawing from AutoCAD, it takes AutoCAD about 10 minutes to
calculate the plot. With the Designjet 650c, the same drawing took AutoCAD
about 20 seconds to calculate the plot.
> Users think AutoCAD hangs and shut it down. When they try again, they get
the same result and hence, start complaining.
>
> The reason for using the Windows (HP/GL) driver with AutoCAD is that it is
more flexible with different paperformats. You can define different
pagesizes and it has the 'inked area' option so you don't waste paper. I
haven't found those options in the Postscript driver?
>
>
> a.. Problem 2 * When we plot a drawing, the machine plots some of it,
trims it off, then plots the whole drawing without error. Which is okay, but
it's a waste of paper. When it plots some of it, it seems to do bits &
pieces of the model, nothing from paper space as yet; it seems to plot the
'earliest drawn' stuff, ie. the oldest entities, and then just stops, and
then prints the whole drawing. It does it from MX too, it's not just CAD.
>
> a.. Problem 3 * When plotting a drawing, dots are plotted as dashes. That
looks very ugly.
>
> a.. Problem 4 * When plotting from AutoCAD and using the "full preview"
button from either model- or layoutview, it crashes with a "Fatal error:
unhandled exception violation blahblah".
> If you don't use full preview, the drawing plots fine. I searched the
knowledge base on both the Autodesk and HP site and found a possible
solution: disable plot logging. And so I disabled plot logging, but that
won't do the trick. AutoCAD still crashes when trying a full plot preview.
>
>
> a.. end *
> We did'nt have all those problems with our Designjet 650c. I searched the
forums on the Autodesk and HP site and found numerous messages with these
same problems, but no solutions however.
>
> We use Windows NT 4.0 (Dutch language) on the workstations, NetWare client
for NT 4.71, AutoCAD 2000i (English, with most recent patch), the most
recent printerdrivers, the Designjet firmware is up-to-date, Windows NT is
patched and fixed with all patches and fixes. The server runs NetWare 4.2
and is up-to-date with patches and fixes.
>
> I tried several things, like configuring the plotter in Windows to print
directly to the network queu without spooling locally, but that doesn't
help. I switched off the "Plot progress dialog", but it shows up anyway. And
it makes no difference. Tried drivers for other model HP designjets.
> Tried the drivers shipped with Windows NT 4. It all makes no difference.
Disabled 'SpoolSmart'. No difference. Tried the latest NetWare client (4.83)
with the latest fixes. It doesn't solve anything.
> AutoCAD 2000i is updated with the latest service pack and fixes. There is
no specific plot update for AutoCAD 2000i (there is one for AutoCAD 2000).
>
>
> Talked to a HP support person. He said the NetWare client was to blame.
According to him, the driver doesn't support NetWare. If we didn't plot to a
NetWare queu, but configured the workstation to print over IP, the problem
would be solved. Well, it did solve one problem: the time needed for AutoCAD
to produce the plotfile decreased a lot. But still crashed when doing a full
preview.
>
> So, after spending lots of hours trying to tackle these annoyances, I
don't get much further.
>
> And then there's the NetWare question. When I installed the driver using
the setup CD, it recommended printing to a NetWare NDS printqueue. So what's
this about 'this driver doesn't support NetWare' as the HP support person
said?
>
> It seems to me like a problem of both firmware and driver?
>
> Greetings,
>
> Simon Weel
>
Distinguished Contributor adw
Distinguished Contributor
adw
Posts: 149
Registered: ‎11-26-2003
Message 3 of 8 (95 Views)

Re: Designjet 800 problems

06-27-2002 10:52 PM in reply to: SimonWeel
Simon,
I'm looking for a solution for the dots-hatch to (at least for half a year now).
We also have the zoom and fatal error problem (and no solution)
Maybe this will help you a little bit: In your printer there is also a possibility to set Inked Area on.
André
*Support\, Autodesk
Message 4 of 8 (95 Views)

Re: Designjet 800 problems

06-28-2002 05:33 AM in reply to: SimonWeel
Simon,

 

For Problem 1 you may check your Spool setting to
see if they very between the two devices.

 

Problem 2, Sound like either a Memory issue where
the printer is running out of memory or it is loosing connectivity with the
network. You could try in the Windows Driver setting it to Process in Computer,
this will increase the spool time on the clients but should solve the half print
problems.

 

Problem 3, is a known problem


 

Problem 4, would need the full error to see if it
is something other than Video.

 

Some thoughts in ways.

 

Thanks,
Danny Hubbard
Autodesk Product Support, Platform Technology
Group

href="http://www.autodesk.com/support">http://www.autodesk.com/support


 

 


style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
Hi,

In may, we switched from the Designjet 650c to the Designjet 800PS, 42".
On the Windows NT 4 workstations, I installed both the Windows (HP/GL) and the
Postscript driver. The machine is hooked to a NDS queue.

We have some problems with it. And after searching the forums at Autodesk
and HP, we're not the only one having those problemens. Here they are, in
random order.


  • Problem 1 * When plotting from AutoCAD, we use the HP/GL driver. When I
    plot a drawing from AutoCAD, it takes AutoCAD about 10 minutes to calculate
    the plot. With the Designjet 650c, the same drawing took AutoCAD about 20
    seconds to calculate the plot.
  • Users think AutoCAD hangs and shut it down. When they try again, they get
    the same result and hence, start complaining.

    The reason for using the Windows (HP/GL) driver with AutoCAD is that it is
    more flexible with different paperformats. You can define different pagesizes
    and it has the 'inked area' option so you don't waste paper. I haven't found
    those options in the Postscript driver?


  • Problem 2 * When we plot a drawing, the machine plots some of it, trims it
    off, then plots the whole drawing without error. Which is okay, but it's a
    waste of paper. When it plots some of it, it seems to do bits & pieces of
    the model, nothing from paper space as yet; it seems to plot the 'earliest
    drawn' stuff, ie. the oldest entities, and then just stops, and then prints
    the whole drawing. It does it from MX too, it's not just CAD.


  • Problem 3 * When plotting a drawing, dots are plotted as dashes. That
    looks very ugly.


  • Problem 4 * When plotting from AutoCAD and using the "full preview" button
    from either model- or layoutview, it crashes with a "Fatal error: unhandled
    exception violation blahblah".

    If you don't use full preview, the drawing plots fine. I searched the
    knowledge base on both the Autodesk and HP site and found a possible solution:
    disable plot logging. And so I disabled plot logging, but that won't do the
    trick. AutoCAD still crashes when trying a full plot preview.


  • end *

    We did'nt have all those problems with our Designjet 650c. I searched the
    forums on the Autodesk and HP site and found numerous messages with these same
    problems, but no solutions however.

    We use Windows NT 4.0 (Dutch language) on the workstations, NetWare client
    for NT 4.71, AutoCAD 2000i (English, with most recent patch), the most recent
    printerdrivers, the Designjet firmware is up-to-date, Windows NT is patched
    and fixed with all patches and fixes. The server runs NetWare 4.2 and is
    up-to-date with patches and fixes.

    I tried several things, like configuring the plotter in Windows to print
    directly to the network queu without spooling locally, but that doesn't help.
    I switched off the "Plot progress dialog", but it shows up anyway. And it
    makes no difference. Tried drivers for other model HP designjets.
    Tried
    the drivers shipped with Windows NT 4. It all makes no difference. Disabled
    'SpoolSmart'. No difference. Tried the latest NetWare client (4.83) with the
    latest fixes. It doesn't solve anything.
    AutoCAD 2000i is updated with the
    latest service pack and fixes. There is no specific plot update for AutoCAD
    2000i (there is one for AutoCAD 2000).


    Talked to a HP support person. He said the NetWare client was to blame.
    According to him, the driver doesn't support NetWare. If we didn't plot to a
    NetWare queu, but configured the workstation to print over IP, the problem
    would be solved. Well, it did solve one problem: the time needed for AutoCAD
    to produce the plotfile decreased a lot. But still crashed when doing a full
    preview.

    So, after spending lots of hours trying to tackle these annoyances, I don't
    get much further.

    And then there's the NetWare question. When I installed the driver using
    the setup CD, it recommended printing to a NetWare NDS printqueue. So what's
    this about 'this driver doesn't support NetWare' as the HP support person
    said?

    It seems to me like a problem of both firmware and driver?

    Greetings,

    Simon Weel

  • bml
    Member
    bml
    Posts: 4
    Registered: ‎07-02-2002
    Message 5 of 8 (95 Views)

    Re: Designjet 800 problems

    07-02-2002 01:22 AM in reply to: SimonWeel
    simon i'm running an environment very similar to
    yours, with one big difference: windows 2000, not nt4.

    if you can upgrade to win2000 you'll probably lose
    99% of your plotting problems.
    New Member
    SimonWeel
    Posts: 2
    Registered: ‎06-27-2002
    Message 6 of 8 (95 Views)

    Re:

    07-05-2002 06:04 AM in reply to: SimonWeel
    The machines we use have different videocards but all suffer the same problem. And the videodrivers are up-to-date.

    Call me stubborn, but it's clear to me that is's a driver problem. Like I said, we didn't have all those problems when using the Designjet 650. The moment I installed the drivers for the Designjet 800 (I didn't change anything else), the trouble started.

    I also tried "process in printer / computer". In fact I think I tried every possible printerdriver setting...

    Simon.
    *Meicho, Ron
    Message 7 of 8 (95 Views)

    Re:

    07-05-2002 07:14 AM in reply to: SimonWeel
    Simon,
    I have had a similar problem (file seems to hang when plotting),
    although vary periodic. We use a DJ430 and DJ1050c so may not be any
    help with the DJ800. My work around for hanging file...... Make a PLT
    file but do not preview. Then try and plot by normal means. I have also
    had to recreate by coping info into a new file for stubborn files
    (saveas will just bring problem along to new file).

    Ron Meicho

    SimonWeel wrote:

    > The machines we use have different videocards but all suffer the same
    > problem. And the videodrivers are up-to-date.
    >
    > Call me stubborn, but it's clear to me that is's a driver problem.
    > Like I said, we didn't have all those problems when using the
    > Designjet 650. The moment I installed the drivers for the Designjet
    > 800 (I didn't change anything else), the trouble started.
    >
    > I also tried "process in printer / computer". In fact I think I tried
    > every possible printerdriver setting...
    >
    Member
    jhalberg
    Posts: 5
    Registered: ‎07-15-2002
    Message 8 of 8 (95 Views)

    Re:

    07-15-2002 03:03 AM in reply to: SimonWeel
    <>

    I beg to differ. We have Win2K and AutoCAD 2002 and have the same slow plotting issues after switching from a 650c to the 800PS. The problems only occur from AutoCAD 2002, not from R14, and not when we plot to the 650c. If you search both here and on HP's forums about this issue, you'll see we're not alone.

    Maybe some day AutoCAD will fix this.
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