Autocad 2016 with windows 10 x64 not printing on HP DESIGNJET 500 42

[arshadmirza786]

Hi

I was forced to upgrade to windows 10 the drivers of my plotter are good on windows 10 (-2) but autocad 2016 says the drivers are not available and could not print

Please help how to fix this problem

[pendean]

Tell the person that forced the upgrade: Win10 drivers for HP 500 devices are not good with AutoCAD 2016.

Roll back or buy a newer plotter or see if Win10 will let you install a Microsoft Driver in Win10 on your PC and not the server (remove the HP driver you have now) and see if that helps. Ask the person that forced you to upgrade to help with this task.

[arshadmirza786]

Replacement of a device for dirvers not possible

One should draw the attention of AUTODESK to look in to the matter a develop a way to work

other wise there should be a survey be conducted how much HP 500 need to be replaced with new one

[pendean]

Autodesk doesn;t write drivers for HPs or anyone else sadly. If you want to tell Autodesk you can do so here http://usa.autodesk.com/adsk/servlet/item?id=1073063&siteID=123112 and at your subscription log-in page.

[Anonymous]

Scenario. Plotter HP 500 monov24 LPT printer, Win 8.1, Autocad 2015, installed basic driver (non hpgl) driver & i am able to print documents & pdf but cant plot through Autocad 2015. It asks for HPGL driver.
When I installed HPGL driver, the plotter screen shows error processing the print job. I have 5 PCs with Autocad 2015 and win 8.1 combination. All are able to print the docs but the only problem is Plot command via Acad 2015.

Solution.
I downloaded printershare tool from printershare.com,
I kept the basic (non HPGL) driver on the PC where plotter is connected via LPT and installed printershare on it and shared the plotter via printershare.
I installed printershare on all other PCs and searched for shared printer via printershare tool.
I opened Acad 2015 and clicked Plot and selected printershare from printer list and gave a plot command.
Hurray it printed successfully.

http://forums.autodesk.com/t5/printing-and-plotting/hp-designjet-500-42-and-autocad-2015-does-not-su...

I tried the above solution with Windows 10 and it worked fine. Give a try, Let us see. you might be lucky. All the best.

[Anonymous]

We have the same problem - Windows 10, Autocad 2016 will not plot to a HP800 Designjet. Windows 10, Autocad 2014 plots fine. I am thinking its something in Autocad 2016 that needs to be fixed.

[pendean]

Most of us found this method works for Win8 and Win10, but it doesn't seem to work for everyone with an old device like the HP800 http://latitude-it.net/hp-designjet-plotter-drivers-and-windows-8/

If 2016's SP1 patch does not help as well then it's not being fixed yet by Autodesk, if ever.

[Anonymous]

Thanks for the response but the 750C is a 24" or 36" width plotter (depending on model) and the 500 and 800 are 42" wide plotters. When I go to plot it does not give me the option to pick a 42" wide roll. All our machines have 2014 so we are using that for now. I installed 2016 SP1 - this issue was not fixed.

[pendean]

You took the third party solution to literally: I wanted you to use the process to get a better HP800 driver, not use the 750 driver. Try again, note #1 in that link, that's what the tip is really all about.

[arshadmirza786]

grace of Autodesk by installing the Autocad 2016 SP1 and updating the windows 10 to its next build (11526) it has solved my problem

[mohan_s]

Hello Arshad,

You have told in your earlier post that updating the windows 10 to its next build (11526) it has solved problem.

What does that mean by its next build (11526)?

I have installed service pack 1 for Autocad 2016 but had never suggested our to update Windows 10.

[arshadmirza786]

As Autocad issue SP1 same when u update ur windows it will go to the next built now a days built 14257 is available try it

[j.perovic87]

Hi arshadmirza786,

I am currently on 10586 build and am experiencing the same problem with my DesignJet 42" ploter. Good to hear that you have fixed yours by upgrading to the next build. Have you aquired it from Insider program or is it publicly available build? The reason I am asking is because my WindowsUpdate says that my PC is up-to-date. 

Thanks,

Jovan

[Anonymous · Accepted solution]

Hi, All you need is HP Designjet Printer driver v8.10  for your HP 500 42" - you can downloaded from HP

Had the same problem as yours - but for some reason when I installed new driver, the old one v7.10 was still there, and that's why Acad 2016 can't find HP 500.

So - go to Control panel, Hardware and sound, View devices and printers, left-click on your HP Designjet 500, right-click, Printer properties, upper right "About"  and look what version yo have. If it is v7.10 - no chance to run Acad 2016 with this plotter.

If you want to install new version 8.10 - remove the HP 500 plotter from your printer list, download from HP new version -"hpdj510wumglen" is the name, and, after unzipping, search for file named "dsgj510" - right-clik and install.

After that switch on your plotter and your Win 10 should find and install new version 8.10 for your plotter HP 500. Remember to check in "About" section again if printer driver is now 8.10.

If it still 7.10 - you need to remove the old driver manually. To do so go to RUN and paste "printui /s /t2" - in Print Server Properties find HP 500 and remove/delete all drivers

After that install the new driver and now it must be 8.10 version

That's it - it worked for me.

[Anonymous]

I am still having all kinds of trouble fixing this. Only it's with:

AutoCAD 2015 - Windows 10x64 - HP DesignJet 500 24

Tried all of the above, in addition to a few other things that I've seen around, and nothing has worked so far.

My HP DesignJet Printer Driver varies from a 6.07 to a 6.08. Can't get the 8.10 to take hold.

[Anonymous]

Hi, Did you uninstall the old version manualy ?

Win 10 is having problems with unistalling the old drivers

Left click on Win icon down left corner of the screen and got to RUN, paste "printui /s /t2", hit OK, search for Drivers, than find your printer - in your case HP designjet 24 and remove/delete all drivers

After that install the new driver and now it must be 8.10 version

[Anonymous]

Yes, I've been through the manual removal and install process many times.

But still end up with the 6.07 driver, or sometimes the 6.08 driver somehow, but it still doesn't work:

[j.perovic87]

Hell yeah! 😄 It worked like a charm! Thanks a lot! 😄

[derryck]

Hi. When I right click on dsgj510 and click install, it goes through some motions, then says "the system cannot find the path specified"?

[derryck]

Hi. Our plotter is shared on a computer running Windows 7. I am running Windows 10. When I installed dsgj510 and ran the plotter, the driver remained version 7.1. I then tried deleting the old driver in print server properties but I could not, because it was currently in use. Is it possible for me to install this driver if this other computer is on Windows 7?