PLM 360 General Discussion

PLM 360 General Discussion

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Product Support
JohnCHill
Posts: 351
Registered: ‎03-27-2012
Message 1 of 6 (153 Views)
Accepted Solution

Why can’t you see the Administration Menu in your Tenant?

153 Views, 5 Replies
10-11-2012 10:11 AM

Why can’t you see the Administration Menu in your Tenant?



John Hill
Support Specialist
Product Support
Autodesk, Inc.
Product Support
JohnCHill
Posts: 351
Registered: ‎03-27-2012
Message 2 of 6 (151 Views)

Re: Why can’t you see the Administration Menu in your Tenant?

10-11-2012 10:12 AM in reply to: JohnCHill

To have access to the Administration menu in the tenant a user must be added to the Admin Group and therefore have administrator permissions.



John Hill
Support Specialist
Product Support
Autodesk, Inc.
Active Contributor
TLopez0
Posts: 43
Registered: ‎04-05-2013
Message 3 of 6 (96 Views)

Re: Why can’t you see the Administration Menu in your Tenant?

07-01-2013 07:48 AM in reply to: JohnCHill

I am having the same issue. I added an user to the Admin Group to the Sandbox Tenon but the user cannot see the Admin Menu. What can be the reason?

Product Support
JohnCHill
Posts: 351
Registered: ‎03-27-2012
Message 4 of 6 (91 Views)

Re: Why can’t you see the Administration Menu in your Tenant?

07-01-2013 08:16 AM in reply to: TLopez0

Hello,

 

Did you have the user log out and back in after the upgraded permissions were added?

 

John



John Hill
Support Specialist
Product Support
Autodesk, Inc.
Active Contributor
TLopez0
Posts: 43
Registered: ‎04-05-2013
Message 5 of 6 (88 Views)

Re: Why can’t you see the Administration Menu in your Tenant?

07-01-2013 08:23 AM in reply to: JohnCHill

Hello,

I did have the user log out and back in after upgraded permission, But that wasn't the problem,it was the License Type that was the problem. I set him up with participant license rather than the professional. After I changed the License type, user was able to see the Admin tab.

 

Thank you for the assistant.

Product Support
JohnCHill
Posts: 351
Registered: ‎03-27-2012
Message 6 of 6 (85 Views)

Re: Why can’t you see the Administration Menu in your Tenant?

07-01-2013 08:25 AM in reply to: TLopez0

Great news.

 

Nice job sorting the issue out.

 

John



John Hill
Support Specialist
Product Support
Autodesk, Inc.
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