PLM 360 General Discussion

PLM 360 General Discussion

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Product Support
353 Posts
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Registered: ‎03-27-2012
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Accepted Solution

Why can’t you see the Administration Menu in your Tenant?

166 Views, 5 Replies
10-11-2012 10:11 AM

Why can’t you see the Administration Menu in your Tenant?



John Hill
Support Specialist
Product Support
Autodesk, Inc.

To have access to the Administration menu in the tenant a user must be added to the Admin Group and therefore have administrator permissions.

Great news.

 

Nice job sorting the issue out.

 

John

Product Support
353 Posts
12 Kudos
Registered: ‎03-27-2012
Post 2 of 6

Re: Why can’t you see the Administration Menu in your Tenant?

10-11-2012 10:12 AM in reply to: JohnCHill

To have access to the Administration menu in the tenant a user must be added to the Admin Group and therefore have administrator permissions.



John Hill
Support Specialist
Product Support
Autodesk, Inc.
Valued Contributor
50 Posts
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Registered: ‎04-05-2013
Post 3 of 6

Re: Why can’t you see the Administration Menu in your Tenant?

07-01-2013 07:48 AM in reply to: JohnCHill

I am having the same issue. I added an user to the Admin Group to the Sandbox Tenon but the user cannot see the Admin Menu. What can be the reason?

Product Support
353 Posts
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Registered: ‎03-27-2012
Post 4 of 6

Re: Why can’t you see the Administration Menu in your Tenant?

07-01-2013 08:16 AM in reply to: TLopez0

Hello,

 

Did you have the user log out and back in after the upgraded permissions were added?

 

John



John Hill
Support Specialist
Product Support
Autodesk, Inc.
Valued Contributor
50 Posts
0 Kudos
Registered: ‎04-05-2013
Post 5 of 6

Re: Why can’t you see the Administration Menu in your Tenant?

07-01-2013 08:23 AM in reply to: JohnCHill

Hello,

I did have the user log out and back in after upgraded permission, But that wasn't the problem,it was the License Type that was the problem. I set him up with participant license rather than the professional. After I changed the License type, user was able to see the Admin tab.

 

Thank you for the assistant.

Product Support
353 Posts
12 Kudos
Registered: ‎03-27-2012
Post 6 of 6

Re: Why can’t you see the Administration Menu in your Tenant?

07-01-2013 08:25 AM in reply to: TLopez0

Great news.

 

Nice job sorting the issue out.

 

John



John Hill
Support Specialist
Product Support
Autodesk, Inc.
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