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Requested new support case

2 REPLIES 2
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Message 1 of 3
Anonymous
460 Views, 2 Replies

Requested new support case

Hi,

 

I sent through some information by email to Support yesterday requesting a new case be opened alongside two existing ones, as there may be some links between the errors  (Ref:  RQ003357 & 08827355).  There is too much to reproduce here, but I haven't heard anything further and am anxious to keep this troubleshooting moving.  Please could someone from the Support team get in touch to update me on the various Cases I have open.

 

Many thanks,

 

Fiona

2 REPLIES 2
Message 2 of 3
JohnCHill
in reply to: Anonymous

Hi Fiona,

 

The email was not sent to the correct email address. 

 

I will open a support case and will be in touch with you shortly.

 

 



John Hill
Support Specialist
Product Support
Autodesk, Inc.
Message 3 of 3
Anonymous
in reply to: JohnCHill

Thanks for the reply and being in touch - I thought it was odd not to have had a response - your team is usually very prompt!  I did find it a little hard to find an email address and obviously still plumped for the wrong one.  

 

Cheers,

 

Fiona

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