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Dashboard chart not updating immediately ?

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Message 1 of 3
fhmurray
490 Views, 2 Replies

Dashboard chart not updating immediately ?

I assumed the dashboard charts showed real-time info, but earlier today I updated a test report on Employee sickness, but it didn’t update on the home screen.  I refreshed the screen and then enlarged it, at which point the enlarged version showed the updated chart, but the thumbnail was still the old version. 

 

2013-11-27_updated_sickness_info_in_TS_WS_not_updating_Dashboard_chart.jpg

 

 

 

It’s important that these are as real time as possible and/or there is an easy way of prompting a refresh so that people can double-check.

 

Thank you!

 

Fiona

2 REPLIES 2
Message 2 of 3
bastien.mazeran
in reply to: fhmurray

Hi Fiona,

The system does not poll and refresh automatically when it comes to updating the dashboard charts. The user will need to refresh the page to see the updated chart.

Does a page refresh update the charts for you?

Regards,



Bastien Mazeran

Technical Support Specialist

Message 3 of 3
fhmurray
in reply to: bastien.mazeran

Hi Bastien,

Yes, refreshing the screen does update the chart.

Cheers,

Fiona



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